Overall Ratings & Reviews Holiday Inn Express & Suites SUPERIOR - DULUTH AREA by IHG, an IHG Hotel

Late check in and up early.

Stayed over an additional night. Staff were very helpful

Incredibly loud and obnoxious neighbors. Adjoining rooms have a 2 inch gap under the door. Sounded like they were in our room. Carly at the front desk tried, but they were horrible again Saturday morning. Done with Holiday Inns.

The Holiday Inn Express, was clean, the staff was friendly and helpful, and the free breakfast was good with lots of variety

I stayed there for my daughter’s volleyball tournament and paid around $325 for one night which was a bit much for a Holiday Inn. I had stayed there before a few times for my son’s hockey trips and everything had been ok until this trip. Upon check out Sierra asked me if I wanted a receipt. I said yes and then a bit later she told me she couldn’t give me a receipt. I asked her why and she said with a nasty attitude the reason was that I booked through Hotels.com. I said that I book through Hotels.com often and I have always gotten a receipt. Sierra again refused and I left. I was in a hurry to get to my daughter to her volleyball game on time. During my daughter’s volleyball game I got a call from the Holiday Inn Express so I answered the call thinking that we forgot something in the hotel. Instead it was the hotel manager named Brianne or Brianna yelling at me and accusing me of “causing trouble” with Sierra upon check out. I asked her what trouble? She said that she didn’t know but Sierra was crying all morning because I treated her so horribly. Brianne berated me for too long accusing me of things that did not happen. I told Brianne she should review the cameras of the check out that took place before calling and harassing an innocent customer. I stay in hotels at least 8 nights a month for work trips, hockey trips, volleyball trips vacations etc. Never in my life have I experienced such insanity from hotel staff. Unacceptable my personal info used to harass me as well!

The bedding was very light. We asked for some extra blankets and the woman working the front desk helped find two right away. Slept like a baby!

This was one of the cleanest rooms I've been in. The walk in shower was great. The water took about 3 minutes to get hot but thats ok.

This property was very clean, quiet, easily accessible. Staff was friendly and helpful. Room, bed, etc were comfortable. I’d definitely stay here again.

The hotel was really good. My one complaint was the pool which was very crowded and seemed to be being accessed by people who were not guests.

Very friendly staff.

Our stay was good. Breakfast was limited. But, our room was big and comfortable.

No thanks

Very clean

Clean, staff was always kind and friendly

Great overnight stay close to my school

Great beds, warm and clean rooms

Lovely hotel, clean, great breakfast, good pricing, close to everything. Will definitely stay here again.

Friendly staff, accessible, clean facilities

The property and room were great. We had kids and adults screaming and running in the hallways till midnight . Then at 6 am kids were running in hall and pounding on doors and walls . I have stayed in flordia several times with families and never seen kids allowed to run wild and hotel not doing anything about it .

Bed was absolutely fantastic!! Breakfast was much more than just carbs, carbs, carbs (sausage, eggs, omelets, yogurt...as well as pancakes, rolls and more!)