Overall Ratings & Reviews Wyndham Garden Midland

Staff wasn't friendly and its an older hotel

Great customer service

Property is dated.

Stayed in a double bed only had two towels ask for more since we have two adults and two children that had no towels next day i ask for towels cause they went in and only made one bed didn’t. Change out towels thow trash nothing and had no towels to give me!! Worse stay ever

Great restaurant on site.

You did not place me in the correct room. You placed me in an handicapped room where the shower head was short and didn’t function normally. It spewed water all over the floor because the shower curtain wasn’t long enough to prevent water from overflowing, so I had to step into a wet bath mat. The room appeared to not have been cleaned and occupied in sometime. You guys had a credit on my account which was correct then fully charged me after I cancelled and left the following morning. This was a terrible experience for me

We were pleased with our stay. Only problem was the closest elevator was not working and senior citizens in our group had to walk a much longer distance.

Absolutely loved this place

Wonderful.

Loved the warm indoor pool. Housekeeping everyday to change my sheets. Very welcoming staff.

Room was good size and clean.

This hotel did not use the actual pictures inside. Not on the greatest side of town. Very run down

Elevator was barely working and the shower drained very slowly.

Thank you for a nice and pleasant atay

The hotel was overall pretty good. Elevator was not working properly, we went to go swimming in the morning and they said it would be 2 hours before we could get in.

Was disappointed my room did not get cleaned after I left for day and when returned and saw this was like let me go down desk and at least get clean towels and desk personal not only didn’t acknowledge me as I stood at desk 5 plus minutes while we ok phone when he did get off phone said all he had to offer me was 1 large dry off towel. Customer service needs improvement as well as why my room was not cleaned.

Fix the elevators

Hallways are dark and smell bad. Room had stains on carpet and couch. Management was rude and inconsiderate.

I liked the indoor, heated pool. The elevator is a little weird though. Went up to the 3rd floor (where my room was) but the doors didn’t open. It just went back down to one.

Key didn't work after I used it 10 minutes prior. One elevator didn't work at all and I got stuck in the other one. Whole place smelled like diesel and oilfield. Paid for 3 nights didn't stay any of those. Checked right back out lost my money and had to pay for another 3 nights at a different hotel.