Amamos este hotel, las amenidades son ideales para todas las edades , desde los más pequeños hasta los más grandes. Mi familia la pasó muy bien.

Muy buen servicio Todo el personal

The stay was pleasant, the staff were friendly and helpful. They also offer a shuttle to the central park and you can reserve transportation with the hotel back to the airport. It’s also walking distance to a couple of amazing restaurants.

Pequeños inconvenientes al usar el sauna y spa, tuve que pedir cambio de toalla que se la tuve que pedir a un adolescente la había agarrado y la estaba usando, personas sin traje de baño usando el jacuzzi en ropa interior o pantaloneta. Los baños del spa se mantenían sucios por la cantidad de personas presentes por el finde largo. El primer día esperamos 1hr para que hubieran toallas disponibles.

Clean regular, breakfast good. No coffee

Clean, comfortable and elegant.

The rooms were spacious and very clean. The beds were very comfortable and sheets were soft. All of our interactions with the staff were wonderful. They were always gracious and accommodating despite our poor grasp of the Spanish language. The landscaping and poolside areas were beautiful. Flowers bloomed every where you looked inside and out. The food was abundant and delicious with a wide variety of things to choose from. We had many delicious drinks as well, with and without alcohol. We would definitely recommend.

Nos cobraron Q200 por una pasta malísima! No lo vale… la calidad de los demás alimentos muy malos y muy caro no vale la pena comer aquí habiendo tantos buenos restaurantes y hoteles con mejor comida e instalaciones.

Beautiful place and excellent staff. We would definitely come back again!

The room was old, unpleasant, uncomfortable, bathroom looked unclean, staff was pretty unhappy not welcoming at all. Dinner was pretty expensive.

Exelente servicio instalaciones exelentes

The staff at this hotel were wonderful, friendly, helpful, and genuinely cared about making guests feel welcome. Their excellent customer service is honestly the reason this review is difficult to write. Unfortunately, the property itself is quite rundown and in need of maintenance. The bathroom had what appeared to be black marks, the shower curtain looked cheap and worn, and the water from the faucet and shower was sometimes dark or discolored. There were also loud pipe noises throughout the day and night that made it difficult to rest. The employees were fantastic, but the condition of the hotel did not meet expectations.

Exelentes instalaciones buena comida y buen servicio

Muy buenos

Breakfast

The good - the property has beautiful lawn and a nice pool. Staff was helpful. They have a free shuttle that takes you about a kilometer and drops you close to Central Park. Breakfast was good. The bad - the building is pretty run down. The toilet was very dirty and we had to request room change. In new room bathroom got clogged and had yellow water. They tried and somewhat fixed it, but I think they have old plumbing issue. They charge cars about $3 for parking. It can be validated for taxis dropping and picking you. But not all taxis know it and it creates confusion with taxis refusing to come to the premises.

Breakfasts

This is a beautiful hotel with nice views to the volcanoes. It is located a little outside the city center but it is about a 15 min walk there. Everything in our room was clean and well maintained and the staff was friendly and attentive.

Bed are not comfortable , some staff are not attentive, they offer buffet, it is not buffet

The staff really bad transportation no offering for us