Friendly and helpful staff and clean well equipped room

Nice facility. Away from the attractions

Clean room, friendly staff, great breakfast and nice wellness area

Room was in good conditionn. However 2 single beds on wheels (like in a hospital) and no double bed. Beds had not been moved to sweep/vacuum under them which was full of dust. Could not get any mobile phone signal in the room or anywher on the 1st floor. Reception staff unhelpful to resove these issues. Check-in process very slow and unable to complete check in formalities on-line prior to arrival. Excellent Breakfast, although no eggs were available one morning!

Lots of free sweeties, biscuits and drinks available in reception.

Staff was friendly, helpful and welcoming. The toilet bowl had water stains where previously had a leak. The shower cubicle was not perfectly clean due to some water stains. The limescale from the bidet tap was not fully descaled especially the base of the tap. One of the towels provided was old and shredded along the sides. Initially when we came into the room the complimentary bottle of water was missing however after we left the room and returned later the bottle of water was provided. The room service was slightly disappointing because a used glass was not replaced. The bed was very comfortable with great pillows. The aircon was working well. Location was not the closest to the city however it is walkable (20 minutes).

The staff was excellent

Very nice room and good breakfast

All ok

Very difficult to access by car. I suggest more instructions in the City.

We stayed here as a one night stay as a family on route down to Switzerland, it was a little challenging to find the hotel park through google maps and were provided with a room with two doubles when I had asked for single beds in the children room but the hotel staff where really accommodating and helpful. We all slept amazing well after a long journey.

We had a great stay for 3 nights here. It was such a beautiful location - lovely walking out to the water, and behind was a lovely park. The bed was comfy, room was spacious. We had to take the key card out at night as it was really loud (the actual slot seemed to make a vibration noise, as well as the air con). We also said we’d appreciate another pillow, although they probably would’ve provided them had we asked. We didn’t eat here or have breakfast so can’t comment on that. Overall a great stay, thanks very much!

Warm and friendly staff, clean and close enough to all site seeing areas of Koln. Would definitely recommend

The only downside to the property is it wasn’t easy to find

Great place to stay . My favourite in koln

The hotel is great as is the location, but some members of staff need better customer service! Despite advising them 2 times that we couldn’t check in until the morning after our reservation we were made to feel like we we causing them a problem when we arrived ‘late’. One of the days there was no hot water and our coffee machine was kaput!

Excellent all over

Excellent hotel! Everything was great.

Check in was late but room was dirty.

Lovely hotel very welcoming