Pinestone Resort & Conference Centre

Explore Pinestone Resort & Conference Centre
6.6
Pleasant
From 807 reviews
Cleanliness

7.2

Room Comfort

7.4

Location

8.0

Service and Facilites

7.6

Traveller Reviews Pinestone Resort & Conference Centre

Number of reviews per page
20
40
Top reviews
Alex
icon-with Children
with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The photos are not accurate.
Linda
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room but run down, no working tv, no glassware, worn carpets, comfortable beds, no restaurant
Sharon
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Parking was good, room was good, only problem was tv service
Tracy
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Unfortunately this property was very poorly advertised. Warning to others, the pictures on the website do not represent what the "resort" looks like or provides to it's customers. The property is poorly maintained and if you have a balcony the light outside doesn't work. The top banister was hardly attached. The wood was rotting and the screws were barely holding it in place. DO NOT LET CHILDREN OUT ON THE BALCONY. 4 days before we were to leave on vacation we were emailed an update stating the outdoor pool was closed, the restaurant was closed and there was not cable to the television. We brought some food thinking we could at least heat things in the microwave. There wasn't one. When my husband went down to inquire about getting one we were told there was one for the building!!!! The coffee maker in the room is not worth using, the coffee is awful and the paper cups left to use made it worse. When we went in to town and told people where we were staying they told us Pinestone Resort was in receivership. I cannot believe how they were able to charge us over $200 a night for what was provided. When we asked to speak to a manager we where told she had fly home for a family emergency. Also at 10pm on our first night someone tried to get into our room, their key was working but we locked it from the inside. They had double booked the room. This is strictly a golf course, not somewhere people should be paying $200+ a night to stay. BEWARE!!!
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Scott
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Do not even consider staying here!!!! The property inside and outside is awful!!! . It could be an amazing property but owners have let it go. We had initially booked a room for 2 nights, but refused to stay due to the conditions. We couldn’t find another place to stay as it was a long weekend so we drove 4 hrs to return home. We are waiting to get a refund. This establishment does not deserve even one star. AWFUL!!!
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PJ
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great Place
Fabia
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Not kept up. Disappointed
DARLENE
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I paid $400. for a two night stay.There was clean sheets on the beds and clean towels.On the second day I had to chase someone down to have our beds changed and made. In total I saw 3 employees.The place was dirty and dusty. O
Kyle
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was probably a great resort in the early 1980s, and the staff really try to make the best of the situation. Sadly, the resort was largely closed (no tv, no restaurants, pool closed) all due to lack of maintenance. If you are simply there to sleep and don’t care about old carpets and rusting railings on the balcony - then you probably will be fine with it.
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John
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I booked this place specifically as myself and team mates where in the area for an event. This place was specifically choosen because it had on-site dining and a bar. A few days before our arrival a message was sent that the restaurant was temporarily closed. Also that the cable TV was not working. Further it was advertised that there was an outdoor pool, which we where not intrested in, however we where also informed it was now permanently closed. We where disappointed with no restaurant not bar, which 100% why we booked this hotel. Upon arrival we where given the 2 rooms that had been booked, on 2 separate floors, being told that the hotel was fully booked so we had to have rooms far apart. Not a huge issue just odd. Also off the balcony was a large trash bin right outside the balcony. This hotel was booked far in advance, and because of the timing we could not cancel and find a place closer to our needs, as the ammendities we expected where not available. Staff where kind and professional.
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Ed
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Ample parking.
Arlene
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lots of parking
Darren
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Property was very tired and needs a lot of TLC. It is certainly not worth the $$ they ask for and inconsistent in what they advertise. i.e. tv, on sire dining etc. Staff do their best with what they have to work with as ownership doesn’t seem to care. Too bad as this was a highly rated resort on the past.
Carrie
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wifi very spotty Dirty carpet in room No TV 4 people checked in but only 2 sets of towels Very loud AC Can’t sit outside on balcony with AC on due to noise Old smoke smell in room Very very dated bathroom Doesn’t look like pictures Balcony door doesn’t lock No extra door bolts
Dan
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Unfortunately the outdoor pool and restaurant were closed. There was no functioning cable TV, the toilet ran constantly and the A/C unit was quite noisy.
Khushi
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had to change roon 3 times. Lock not good, keys didn't work.
Janet
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The rooms are clean and the staff is very nice and helpful, the place itself is very tired and dated with many things that are broken, missing or not working. The price is steep for a place that needs alot of work but it is in a beautiful and quiet spot with lots to do if you can look past the decor
Brigita
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I can appreciate that at one time, this was a great resort however, it is showing it's age big time. We had no TV and the restaurant was closed due to renovations. Our room was clean but the light in the bathroom wasn't working properly and the shower nozzle dripped while taking a bath. Bedding was very clean and it was just fine for our overnight that we needed to book asap. The staff were very friendly and accommodating however, it wouldn't be my first choice if we were visiting the area again.
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Michael
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The whole property was dirty and run down. Dirt in the carpets and what I believe mouse droppings. No amenities were open including restaurant. Property so bad chose not to stay there at all. Was told property was in partial receivership.
Yi Liang
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful place, golf in the resort is amazing. Facilities obviously outdated and need maintenance. Staff are friendly and rooms are clean. Restaurant is under maintenance. A great place with lots of potentials but I guess need serious investment to revamp.
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