Overall Ratings & Reviews Holiday Inn Express & Suites NEW BUFFALO, MI by IHG, an IHG Hotel

It was spacious and clean

Breakfast was great! I do wish they would have told us the hot tub was broken, and put more towels in the bathroom.

We showed up to check in and was told no rooms available.

All the staff we interacted with were friendly and helpful. The breakfast options are amazing. The room was clean and had everything as described. Would definitely stay again.

The breakfast cinnamon rolls were amazing.

Our room was not the greatest. Drapes were hanging off the hooks, toilet seat was loose and about fell off, the bed was very worn down. You could see where two people would lay, lol. The pool was very cold and dirty with sand. Hot tub was down and mold in the vents.

The room smelled like somebody had smoked a couple of packs of cigarettes. All of our clothes, our luggage and all the things we bought during our stay smelled like smoke. This was not a 100% smoke free facility like the signs say

Hotel is fine. Nothing fancy. The best: the breakfast staff are great! They work hard to keep everything stocked and fresh. The worst: the rear door to the property is awful. It's old and busted and slams so loud. My son who can sleep through anything jumped several times in his sleep to the sound.

Very clean, but a little outdated. Good service, and good location.

Very clean; comfy beds. And less than two miles from the beach!

Everything was perfect, except for a slight lingering odor of something that we think was smoke. Very clean, well appointed. We told the front desk person, who was very gracious in offering a change of rooms, which we declined. We will definitely stay here again when we’re in the area.

Great service! We will be back

This was a clean and comfortable hotel with a large selection of food at the free continental breakfast. Easy check in and out.

It was great except the hot tub was out of order

The refrigerator was terrible noisy. The detergents or fragrance in the room was too strong.

It was quite clean

Smooth, easy check-in. Front desk was friendly. Hotel was clean and carpets looked brand new.

It was a nice stay. The hotel is under construction but it was not dusty.

Strong smell of marijuana throughout the halls.

Front counter staff was friendly and engaging. Currently under renovation so it looks a little rough. Rooms are clean.