The room and the staff are very good. The manager lady of the rooms is exceptionally good

The breakfast was excellent with a wide variety of choices. The staff attentive, and room of a high standard. Security was also excellent.

Everything

Spacious room, clean

Everything

Quiet, clean, good service

I liked the food at the restaurant and the service.

Excelent

The music was very loud, so from the room you can rest comfortably

Outside is not good

Great inside

Very good

Reception people was good & polite

Nice big room. Comfortable.

People at the front desk don't go above and beyond to accommodate patients. We got there earlier to check in and they made us wait until the check in time. many hours.

We always stay at this hotel as it's the closest to my sister's home in Toluca. This time, we requested a date change from Dec 24 to Dec 25. According to Expedia, the hotel management agreed to the change without penalties and made the respective notes manually but by the time we arrived on Dec 25 at 10 pm they said they had no records of the change and the manager was not aware at all. Interestingly, their front desk person did say she received the call from Expedia and directed them to management. At this point, the hotel didn't offer any options but to make a new reservation at their current rate. Since we couldn't afford that, we drove back home two hours away, at 11 pm on Christmas. This is not the first time we have had issues with management here, a year ago $700 USD disappeared from the hotel room and the manager did not provide any support or help to find the person responsible. Be careful! Their customer service is the worst.

Price, location and condition, very convenient. Thank you

The best staff

clen and nice

The staff was not good