The staff was very friendly and helpful.

The staff were incredibly friendly and helpful.

I am not one to leave negative reviews. But I need to inform others that you can get better accommodation for this price. The room had no airflow and we struggled to sleep. Due to the acclimatisation this needs to be highlighted. Already us visitors are challenged with acclimatising so the lack of airflow in this room was a major impact. I slept with the window open even though the nights were cold. Dinner here was not great. Go elsewhere. The dinner service was inattentive. I recommend Ofrenda - great service and outstanding food. Also they argued with me about my booking including breakfast, they took a photo of my booking stating it was included, however did not update the booking comments. So for the rest of my stay I was told it was not included by the breakfast staff. Then when I checked out the reception staff was quite rude saying I did not have included breakfast. Again I showed evidence and they took another photo. I asked if there were notes on my booking from when I checked in about the discrepancy. He rudely ignored me and finally accepted my evidence when I brought up the booking. No apologies for the rudeness. I will seek out better accom when I return in 5 days.

We booked two rooms, but unfortunately both were located near the lobby, and the noise during the night was quite disturbing. Also, breakfast needed before 9:30am, which was earlier than expected.

Todo excelente

Excellent service, wonderful property

It’s good

I was charged for a towel! That is a first!

This is a fantastic hotel in the city center. They helped us arrange a taxi to Ollantaytambo and allowed check in as soon as our room was available. 100% recommend this hotel. Beautiful too!

We decided on the Novotel because of the covered courtyard. The pictures didn’t do it justice it is a beautiful historic building which is extremely well run from the front desk to everyone in the restaurant and breakfast area. We opted to have our last drinks of an evening in the yard as it was so magical at night. The location is within an easy walk of everything couldn’t have asked for more.

Terrible service

Perfect location, nice spa amenities, great restaurant, and a good breakfast buffet. I really like the atrium area, a calming place to recharge after a day in the city. I wouldn't hesitate to stay here again!

Nice hotel with a beautiful central lobby.

Lovely courtyard, friendly staff. We had to leave early sp the packed a lovely to go breakfast

Excellent staff.

I loved the terrace

Beautiful lobby, friendly staff, nice and clean rooms. My only complaints are that the hotel is a bit chilly and the restaurant was slow, although the food was good. Overall, a great hotel for the area. Would stay again!

Noisy. We had our room next to the cleaning closet. Loud walkie talkie at 0600. Place was other wise nice and clean. Breakfast was fine but service was a little lacking in attentiveness.

The hotel has a good location, staff very kind and helpful.

Beautiful hotel. Service was top notch. So much staff willing to help. Restaurant and bar inside. Perfect location. Walkable to the main highlights. Restaurants and shops 1 min walk away. Definitely recommend