This hotel was so beautiful! I would definitely recommend!

Beautiful property; excellent location; the beds were very comfortable, but I wish we were able to turn on the AC. we ended up opening the windows at night instead.

Nice clean bedding was glorious after some less than perfect stays in Peru!

Great hotel with central location and nice staff.

Clean, beautiful hotel

Staff was friendly and very accommodating.

Colonial rooms are nicely decorated, staff was very helpful and sensitive to any need we had. The only problem with Colonial rooms, witch are located one floor above the lobby court, is the noise that's comming either from the lobby or from the adjacent room, since the walls are thin.

Incredible servicio, y el hotel es hermoso. 100% recomendable.

The standard room does not meet the expectations of a 4-star hotel. A standard room at the Holiday Inn is far superior to that at Novotel. There was no coffee machine provided—only instant coffee sachets—and no body lotion was available. Overall, the standard room is too pricey for the limited benefits offered.

great hotel highly recommended

great hotel great staff great location

Amazing place to stay!

We had an excellent stay at Novotel Cusco! The location is unbeatable—just a short stroll from the Plaza de Armas—making it perfect for exploring the city. The staff was exceptionally friendly and went out of their way to make us feel welcome and cared for throughout our stay.

Expedia VIP program is a joke that has never been honored in any property we have visited. Just a recipe for disappointment. The hotel itself was very nice with excellent service and very attentive staff. The breakfast was above par and dinner was excellent. Would love to stay again.

The property is BEAUTIFUL. It is located a short walk from the plaza that has everything you need. Beds were not comfortable. No AC but when you crack a window it’s cool enough.

Alright overall for a quick stay whilst enjoying many of Cusco's wonders...

The property is close to the main plaza which can easily be reached with a 5 min walk. Rooms are simple but clean and nice-European style. Staff was very helpful and friendly throughout the entire visit. Beds were nice but very firm-if you like soft beds you may want a different style hotel. But I found them to be comfortable. WiFi is accessible throughout the property and reliable.

Had an extremely pleasant stay at Novotel before and after doing the Inca trail trek. When I came back from the 4D/3N trek, the receptionist had everything prepared and I was able to get my room and luggage in less than 5 minutes. Truly exceptional especially after a tiring multi-day activity. Would also like to commend the quality of the food from room service. I really enjoyed the Lomo Saltado!

Han

Reason for 4 stars is the floor was sticky and wasn’t cleaned properly. Otherwise decent priced hotel in excellent location. Beds comfy. I would stay again