Overall Ratings & Reviews Extended Stay America Suites Boston Westborough Connector Rd

Good

It was absolutely disgusting! Dirty, smelly and just grow!

Good

Everything especially the staff

Never again will I stay at any of your facilities. One of your members hung up on me when i tried to cancel. Absolutely disgusted

There was car quotes in the room.Had to move our room and the hallways felt really bad.The staff was great though

We stayed here while taking care of my father in the hospital. The hotel is in need of updating but the manager Ryan, explained the situation to us. We completely understood why it was in need of repair. The staff was excellent! Everyone we interacted with was friendly and helpful. Two shoutouts go to Stephanie and Ryan. They both went above and beyond.

The fact that I checked out two days ago and I havent gotten a refund for the last two days I had reserved and paid for got me extra irritated

Love it here

The front desk person was very friendly and accomodating. Within minutes of checking in there was a bed bug on our shower curtain. I along with the group I was with immediately left and asked for a full refund. She wrote down the room numbers and said she would take care of it. Many of the group were told they wouldn’t receive a refund because they couldn’t find bed bug evidence. Well I had at least one bug on my shower curtain, and I have pictures. And I am still waiting on my refund. The room was also not very clean. Trash under the bed, front of the refrigerator was filthy, and crumbs still on the counter.

We were part of a group that had several families that all booked at this hotel and ultimately all left due to the disgusting condition of the rooms. Two other rooms found bed bugs in the room, our room was not clean, trash under the bed, stains on the sheets, grimy and gross shower/tub, refrigerator was gross on the outside, the room smelled terrible, and I just did not feel comfortable staying here so we made other accommodations.

Easy to get to hotel, right off highway. Friendly staff.

The rooms were dirty, the bathroom was filthy and missing pieces of the vanity and the wall. The door didn’t open properly or shut all the way. The remote didn’t work or connect to the tv. One of the drawers smelled of weed and the bedside table drawer was dirty with an empty wrapper inside

There was bedbugs in some of our co-cheerleaders rooms so we refused to stay there. They are still staying they will charge us anyway

Excellent service

Hotel is fine just not much in the area walking distance

The pictures speak louder than world . The carpet had stain and the bed skirt as well,the fridge door was dirty and the window on the garbage container full of old mattress and furniture did not help .

It was horrible and disgusting rooms

Waited at front desk No receptionist. Cleaning person checked me in(who was super nice ). Bathroom falling apart. Remote for TV didn’t work. Will never use extended stay America again

Staff are great rooms are average not much around walking distance but my stay was over all relaxing and comfortable!