Overall Ratings & Reviews Hampton Inn Boston-Logan Airport

The only reason I picked this hotel was the hotel shuttle from the airport. We were instructed to call the front desk and I called five times after landing over the course of 20 minutes with no response. I finally got through to technical support who gave us the wrong location for the shuttle pickup. We were stuck waiting over an hour before we got through to the front desk who gave us a separate location for pickup. Truly a terrible experience would never stay here again. The area around it is not accessible for walking due to highway without crosswalks. Unsafe and terrible I want a discount or refund this was awful

Great breakfast Bed was terrific. Transportation to airport very helpful

All night, it sounded as if a person were walking back and forth above or below us. Thump, thump, thump, thump. It would go away and then come back, but with such consistency that it couldn't have been a person.

The grounds were littered with trash. The parking attendants were very unprofessional.

My only complaint was that the hot-water for the shower wasn't the greatest. It may have been because I was showering at 3:45 am in order to catch an early flight, but it still was unexpected. Otherwise, everything else was fine.

Complimentary Breakfast was superb. The entire kitchen staff deserves a raise-those ladies are the reason we keep coming back-Thank you, ladies, who made our complimentary breakfast a wonderful experience.

Property was ok - room was fine. Great design of bathroom but overall cleanliness was not great. Floors, hallways and elevators were dirty and smelled of all kinds of odors.

It is quiet, comfortable, convenient location, and affordable.

When we arrived at this property on July 12,th after traveling 8 hours , we were told the computers were down and the person behind the desk did not know how long it would be until they were back online. I made a reservation through Expedia and pr-paid for the room. The person at the front desk also said he didn't know if we would even have a room as there were a lobby full of people in the same predicament as we were. It was 3:30 A.M. in the morning. The person at the front desk did not offer to find us a room at another hotel... nothing just said we would have to wait and hope there was a room for us when the computer came back online. I was able to call around and found another hotel close by that had a vacancy. I don't think I should have to pay for a room that I did not use. I will never use that Hampton Inn again and will be wary of staying at any other Hampton Inn .

Great workers

Arrived late; got VIP treatment

The food that served at the bar, is delicious. The staff is very friendly. I will be there soon

Late hours for onsite restaurant was great. The food was excellent. Hotel staff helpful and welcoming.

Buena estadia, comodo y tranquilo. Cargos adicionales por estacionamiento no informados en la reserva de Hotels. $30 por día. Buen desayuno,el hotel tiene un mini restaurante que vende alitas, hamburger y otros. Tiene una tiendita que venden snacks. Hotel bien concurrido a 10 minutos del aeropuerto.

This hotel fills your room with complimentary snacks - which was welcomed and appreciated after a 5 hr flight delay and arriving hungry at 1:35am.

Staff was very nice and kind. Airline had lost my suitcase and i had nothing but the clothes on my back and staff got me a ride to get some things at Target and took me back to the airport, so i could file a claim for my bag. Very nice!

We stayed 1 night before an early morning flight. My kids enjoyed the indoor pool. We had a great room with nice furnishings. It happened to be the 4th of July and we saw so many fireworks shows from our window. All up and down the beach.

This is a perfect hotel for a quick stop over in the Boston area. The shuttle service to both the airport and the local train stop is very helpful. Staff were always very willing to accommodate any requests, including holding our luggage after we checked out until our flight later that evening. Hampton Inn breakfasts are always top notch and we had great options at this location as well as plenty of seating area! Would return again!

everything inside the building was good. Outside the building its a dump. why did you build the building there?

Basic for the price.