Overall Ratings & Reviews Holiday Inn Express & Suites BYRON by IHG, an IHG Hotel

Super service and kind personell

Check-In and check out were easy. The reason I gave four stars instead of was because we had to go down to the first floor to get ice instead of having an ice machine on each floor.

Room smelled moldy, slow check in and key cards didn’t work when got to the room. Room needed maintenance/updates.

Staff were all nice, however, there was a flowery fragrance being pumped throughout the lobby and throughout the hallways which wafted into the room. We caught whiffs of pet smells in the hallways so we believe that it was to cover up pet odors. It was horrible for us since we suffer from fragrance allergies. We were offered to change rooms only. They would not let us change to a different Holiday Inn that was within a few miles. Very disappointing and made for a very uncomfortable stay. This was definitely an older property with need of refreshing.

Good property and nice people

Very nice and clean hotel. Friendly staff. Great breakfast.

Clean

Last minute but yes was ok to stay

It was a nice place to relax after a long day of driving. The bed was very comfortable. The staff was very friendly. I would go back and stay again if in the area.

Close to interstate

Very friendly, and clean

When parking in front of the building, watch for the big yellow pole base. It sits to close to the curb allowing your bumper to hit it. The owner should put a cement curb in front of the existing curb so folks will not hit the big yellow base. I hit it and dented my bumper a little "my bad"--the base was clearly marked but a cement curb properly placed could save a lot of headaches for staff and patrons. Loved the stay .

ALWAYS A GREAT STAY. EASY CHECK IN. CLEAN QUIET

The staff were so friendly and helpful! The room was clean and had been well kept and the breakfast was actually pretty decent!

GREAT PLACE TO STAY

Friendly staff at check-in. Nice room. Clean. Spacious. Just was hoping to see a recycling bin in the room

I have always stayed at Holiday Inn because of the cleanliness and great staff

ALWAYS A GREAT STAY

Great stay, nice size room, clean, large shower, my favorite soap/body wash (dove), quiet rooms with sound proof walls. Will definitely stay again and again

This hotel chain is dependable. Clean safe