There was some confusion at check-in between superior vs premium room. Photos are not accurate as there are many rooms . We skipped housekeeping and were issued a complimentary drink coupon - but the bartender had a tough time redeeming it. Helpful staff, firm bed, good size room. Needs touch up painting . Easy walk to train station- Longer to walk to City center.

Awesome staff, very nice & clean room. You have to have breakfast here, definitely much better that what you can find outside.

Conformtable beds and pillows

Fantastic stay. The staff, bartenders and the kitchen. Tops!

The television in both the living area and bedroom kept turning off.

Great staff, comfortable and quiet room.

Everything was really nice the only problem that we had is that we couldn’t charge the car because the charging machines were not working besides that everything was really good I really love the room and the location of the hotel

luxurious interior design hotel clean room amazing breakfast buffet

Fantastic rooms for families and in a great location for exploring Heidelberg! Staff were lovely and welcoming and the room is very well equipped. We opted not to go for breakfast so can't comment on the food, but the drinks at the bar were great. Would definitely stay again, by far our best stay in Heidelberg so far!!

Lovely hotel, room clean, friendly and helpful staff. Fantastic breakfast. Lovely atmosphere in the hotel and beautifully decorated for Christmas

Everything was perfect. Highly recommend.

Property is nice, or room was very large and comfortable and well equipped. Staff we encountered were mostly the front desk staff. None of them were warm and friendly but they were all fully competent and very effective at their jobs. So I can't say the service was great but neither can I say it wasn't. I guess very effective and business like. Room was very nice by Germany standards.

Great new modern looking property, convenient to the tram, wonderful breakfast, super staff - only downside is the room was a bit dark. If coming from the train station, take tram 5, 21 22, 23 or 25 two stops to Stadtbucherie tram stop and walk 400 feet west very flat. If you want to go to old town, just hop on tram 26 about 200 feet from hotel.

Delightful

Beautiful room.

Easy check-in. Quick walk from the train station and easy access to public transit. Hotel was beautifully appointed with lots of amenities. The evening winter tea with cookies and other nibbles was a highlight. The superior room was comfortable and clean, as well as a good size. Would recommend!

Professional staff, room ok, and good breakfast - good location too.

The hotel is great but for us it’s the parking that makes the difference. Good, safe car park under the hotel which is chargeable extra, but it’s worth it.

Buffet is great, 10 min walk to city center. Lots of food and shopping nearby. There is a renovated section that has softer beds than the un-renovated section, so maybe request that.

Our only problem was noise and garbage pickup out our window that woke us up. A very comfortable room.