Overall Ratings & Reviews Country Inn & Suites by Radisson, Big Flats (Elmira), NY

We checked in and the pool was closed due to chemicals being too high. Disappointing since I booked this hotel solely for the pool and breakfast. Speaking of breakfast, that was also a disappointment. The food was not coming out fast enough and there was not enough. My 5 year old was extremely disappointed since this had happened to us several times before. I actually called on Wednesday for this same issue.

The room was super comfy and clean! When I checked in, the guy at the front desk was helpful and friendly. Overall, good experience! Thanks. =)

Good

Half the outlets in the room didn’t work Good thing I had an extension cable to run across the room to an outlet that worked

I booked this hotel by mistake. I meant to book the one in Ithaca. We made the 40 minute drive here, and were glad we did. When I first got the key and our room number, my heart sank. First floor, right by the lobby and ice machine. But our room was very nice. It had a spacious bathroom and a sitting room separate from the bedroom and divided by French doors. The parking lot does not go around the building and our room backed to open space. The noise in the hallway was not an issue. It wasn’t very loud, and we had the French door to close and there was a fan between the two rooms that provided white noise. We slept quite well.

Always enjoyable

Nice and clean

The front desk worker KELLY was very rude and argumentative. This woman claimed my card declined meanwhile I was showing her clear proof in my account the money was taken I have never experienced this with other staff but this woman not to sure how she has a job. I will be contacting her manager due to the very rude interaction with this woman.

Extra for parking,The staff seem disinterested in helping, unwelcoming

Great place and great price

The staff was great, not just one or two, every staff member we talked to was friendly and informational. The breakfast was good, kept full and the breakfast area was very clean.

Acceptable for the situation we are in.

The stay was good except for the black metal bench they put in the entrance way. Fortunately the entertainment center broke my fall.

Excellent stay

The tv in the room did not work. It says buffet breakfast but no where near that . No fruits and very limited things to eat . First and the last time , I will be staying here.

We stayed two nights, no cleaning services, we have to fix our beds, no towels and breakfast was very very poor

It was a nice clean hotel

Coom

Toilet paper roll holder was broken

It was clean and quiet