Overall Ratings & Reviews Holiday Inn Express & Suites CHICAGO-ALGONQUIN by IHG, an IHG Hotel

Building and area was great, very quiet and clean! Wish the beds were a little softer but I also have back issues and need a softer mattress. Other than that was perfect!

Super!

We were only overnight for a wedding. Everything was good.

Evening staff and cleaning staff were very friendly and accommodating. Hotel was clean quiet and beds were comfortable.

Overall, the rooms are nice and very comfortable. You are best going down early for breakfast otherwise it gets a little bit dry, but there is hapes to choose from or pretty much anyone including healthier options. My only complaint would be the air conditioning units. They are very very loud and go on and that's all night. Powerful for when it's hot but incredibly loud and there really isn't. No quiet fan mode. Bring earplugs.

Overall, our stay was fine. Room was comfortable, AC worked great, and hotel was quiet. However, we were very disappointed with the lack of the usual cinnamon rolls at breakfast. For years we've been coming to Holiday Inn Expresses and this is the first time that cinnamon rolls were not found. This is one of the primary reasons for booking. Hopefully this was just a temporary glitch.

Very nice hotel, clean rooms and very friendly staff. Pool was great, breakfast was decent, had a good selection of options.

Check in was fine and staff very accommodating. HUGE complaint - the tub is very slippery, and my husband fell. He is okay, but it was a scary moment.

Clean, more quiet than expected, and staff was competent

neat place

Our room was very clean and quiet. Check in and out was really quick.

The only complaint I have is the terrible housekeeping service. I never got new toilet paper, Kleenex or coffee. I was there three weeks and all they ever did was make my bed and change towels. That’s it. My floor was never washed, and the floor was never vacuumed. Everything else was wonderful, and the people were friendly.

Average at best

Recommend it if your looking for place to stay in the are

Check in and check out not too easy to do

Lovely experience. Clean rooms and modern feel.

Great!

Good

Nice staff, clean, breakfast

The staff made it feel like home