Clean rooms and nice staff

We are 3x repeat guests. We love this hotel and especially enjoy the rooftop hot tubs! It’s conveniently located on the main strip with many dining options available nearby and plenty of on site parking. Comfy beds, perfect shower & bath products. Always clean! See you next year!

Check in was simple and they did their best to make me feel welcome. Combined two reservations so I did not need to move rooms.

Lovely Australian girl at the front desk, great staff in the restaurant. Rooms are a good size, clean, beds nice and comfortable with fluffy feather pillows:) Nespresso coffee machine takes it to next level!

Perfect central location. Rooms were clean and quiet. Hot tubs were great. Would stay here again.

Great location. Large room, 2 good size beds. Negatives are that the Hotel is getting a little dated. The rooms and beds could do with an update. The plus is definitely the location, right on the high street, close to shops, bars, restaurant's, buses etc. great, friendly staff. We would come back.

Fabulous location, lovely comfortable, well appointed and clean room. Super comfy bed. Great rooftop hot tub. Restaurant excellent food and service

Clean rooms, friendly staff

It was very good 👍

I stayed here for five nights while visiting Banff. The location is excellent and makes it easy to explore the town on foot. The amenities in the room were adequate, with working towels, safe, fridge, and kettle. Staff were friendly on the first evening, and overall the stay was acceptable, but several issues affected the experience, especially given the price. The room itself felt mediocre. The electrical outlets at the nightstand did not work properly. Maintenance briefly looked at the issue but did not bring tools and advised they could not fix it. Upon arrival, the bed sheets and pillowcases had visible stains. We requested cleaning twice during our stay. The first time, the sheets we placed on the floor were put back on the bed without being changed. The second request was eventually handled and the sheets were replaced. The bathroom was not properly cleaned during the stay, with the shower and sink remaining dirty, and toilet paper was not restocked unless we called, at which point only one roll was provided. The room fan was quite loud, which made sleeping difficult unless kept on a low setting. While this may be expected in an older building, it still impacted comfort. Parking was also challenging, with limited scattered spots that required checking frequently after leaving with the car. The property listing mentions a shuttle bus, but this was not directly offered. Staff explained they could only suggest third-party providers rather than arrange transportation, which

Hotel management was very disappointing

Comfortable room in the heart of downtown. Easy parking and rooftop hottub

Rooms were amazing and the hot tubs were super nice! Will definitely be back!

Our favourite place. Will always be back.

The room was clean and perfectly located in banff

Le personnel fut très gentil et avenant

Friendly and accommodating staff, clean and comfortable, great location

Spotless, great staff, close to Everything

Very clean and easy to check in and out!

Room was clean, we had a king suite and there was enough room for the two of us to comfortably get around and sit to enjoy a glass of wine - even when our apres-ski days created a huge mess! Incredible location, decent rates, on-site parking, nice lobby restaurant - I would definitely return. The only semi-negative comment would be that to any hotel suite designers out there - MORE STORAGE AND HANGING SPACE! Even just hooks on a wall would have been helpful. They had nice "furniture pieces" in the room, but with ski clothing and going out clothes and lounge clothes there really wasn't a place to put everything so it just ended up on the floor. Not the end of the world though - I would definitely return to this hotel.