Overall Ratings & Reviews Holiday Inn Express Hotel & Suites Danbury - I-84 by IHG

This was a stop on our way home from Maine. Very clean and comfortable hotel with friendly staff. Beds and pillows were great, and the room was clean. Close to some nice restaurants.

The property looked very nice. Our bathtub had some mold around the edges. Room 121 We were said the pool closed at 8pm. When we went in the pool in the morning, there were a lot of bugs in it. The breakfast was great!

Clean property with a pool. Welcoming helpful staff. Decent breakfast

It was clean fresh. Excellent kinder or more helpful. Asked about a place to eat locally young gentleman told confirmed that a place down the street wouldn’t disappoint.

The staff was exceptional. They were very friendly and went above and beyond to be helpful. There was a wonderful restaurant that we could walk to for dinner. That was a real plus after a long day of driving.

No regular coffee was available for breakfast

There was no regular coffee for breakfast other than decaf. The decanter was taken away. The staff brought out a Keurig and once my husband made a cup with the k cup from our room, they took the Keurig away again. We had to get coffee elsewhere.

Staff was great, room was great, loved the breakfast. It was inconvenient, that both ice machines were not working.

Great hotel however the 1st night when I got in from the hotel I asked for a towel because we only got 3 for a 4 person reservation. The front desk clerk was rude especially when I said if I dont get a wash rag.

Great location, friendly people

Beautiful hotel with a friendly front desk and amazing breakfast. However, the room smelled like cat litter, no towels, and the shower head was tilted so the water was coming out all over the floor (handicapped shower). Also there was several fans blowing across the hall all night in a utility closet. Lastly I would recommend that rooms be blocked off that did not have pets in them. This day several guests had dogs.

Newly renovation clean.

When I arrived I was asked to provide my license plate number, the next morning I went to leave and found half the parking lot was blocked in by a truck with a horse trailer. When I went inside to ask the desk clerk to ask the person to move their truck I was told that's not something they do. I had to scramble and almost damage my rental car as well as several cars around me to try to move around this truck and get out so I could get to a very important appt while the desk person just looked around telling me I was going to hit something instead of trying to help. I understand the parking lot is small but there were places this horse trailer could have been parked that would have been out of the way if the staff had taken a second to think about how this would affect the rest of the people staying at the property.

Over the pool. It was a hot day and it was very clean and fresh!

Stay was good. 5 minutes from the mall. Hotel was clean. Staff was nice

Beds hard as a rock pillows the same hard as a rock 2nd floor ice machine out of order had to go to 4th floor which was soaking wet

Did not like the handicap room bathroom door, it is on the wrong side and obstructs access to the rest of the room. The microwave turntable does not turn. The window blinds do not move up nor down.

Great

Easy check in and check out, room was exceptionally clean, bed was very comfortable, pillows were amazing. Very spacious room. The Dove products provided smelled so good.

The room was very clean and comfortable. The staff was very nice and professional, and very accommodating to some things that we need.