Very disappointed at this 4 star hotel. No iron in the room, no coffee maker. Only soap and shampoo. There is a fee of 15 euros per day to rent the coffee maker, and 5 euros for the tea kettle Called the reception to ask for an iron and they say they do not have iron for the rooms and I will have to pay for the service if I need it. I was finishing my 3 week holiday travel, and stayed at 8 different hotels in 5 different countries and this is the only one I will never go back to. At check out, the hotel was charging breakfast for 2 days and I only requested breakfast for one day. They corrected the mistake, but the receptionist was giving me a hard time saying that the deal is to reserve breakfast for the whole stay, which I was never informed, and as I told him I was leaving very early in the morning and the hotel offers breakfast service beginning at 7:00 AM, so I did not needed to pay for 2 breakfasts. Not happy

This hotel was amazing! It was in a really great location. The room was clean, and the staff was kind and helpful. The lobby is beautiful with lots of places to just relax and hang out. I would highly recommend this hotel!

Nice location . Nice staff at check in and breakfast.

Bom espaço, limpo, bom café da manhã, staff muito atecioso. Recomendo

Well maintained modern central Madrid hotel with staff that couldn't have been more helpful during my stay. The room was smart, clean & well-finished but looked out onto a ventilation shaft so the only way of seeing the sky was to hang out the window & look up! It also limited the amount of natural light reaching the room. There was a well-stocked fridge but no access to a kettle unless you hired it for your stay. Breakfast was plentiful. The evening menu was quite limited but there are so many restaurants within easy walking distance that it wasn't an issue. Stayed in a single room during my stay.

Clean room and the staff was excellent.

Ótimo Hotel, pessoal muito atencioso, boas instalações, localização excelente, café da manhã muito bom. Bom ar condicionado e silencioso. Tudo de muito bom gosto.

Hotel muy bien Ubicado buen Desayuno, Completo y Personal muy Amable y Servicial El Desayuno debería comenzar más Temprano por lo que viajamos en Vuelos que son Muy Temprano o al menos Montar un Desayuno Continental con Café y Pan

Excelente localização para ficar

Fantastic location off of Puerta Del Sol. Quiet street. Very nice hotel. Loved the afternoon tapas in the restaurant!

NA

The service at the reservation desk and using concierge was excellent. They both were very helpful. Location is very central. If you book any tours to see the city it's a good base to start from . Enjoy your stay!! 😀

Good experience. Convenient location.

O Hoyel é perfeito, desde a sua localização, quartos e equipes que lá trabalham! Tive uma excelente experiência em minha hospedagem! Foi tudo perfeito e superou as minhas expectativas! Quarto aconchegante com uma excelente ducha para ajudar a repor as energias ao final do dia! Todos os funcionários são atenciosos e preocupados com o bem estar dos hóspedes! Localização perfeita para poder turistas e conhecer a belíssima Madri.

All good

Excelente todo.Personal,ubicacion y limpieza

Excellent

Great location for tourists visiting the city as it is centrally located in the city center. 10,15,20 minutes walk from most tourist destination, museums and parks. Room is spacious but appears dated. Bed mattress slanted towards the outer side make it difficult to balance for a good night sleep. Housekeeping is conducted daily. Breakfast menu has the same menu daily. No ice machine! Will have to bother staff at the restaurant for ice. Staffs are courteous upon approach but lack the friendliness needed to make you feel welcome .

Very convenient- nice staff!

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