Overall Ratings & Reviews Holiday Inn Express NEWPORT NORTH - MIDDLETOWN by IHG, an IHG Hotel

We really enjoyed this hotel - clean and modern and beautiful - awesome breakfast … friendly staff … we thoroughly enjoyed our stay!

LOCATION WAS GOOD AND THE PRICE WAS RIGHT

Extremely clean, staff very friendly and helpful, beds comfortable. Dining nearby and within walking distance. Attractions close by. Pool was nice, also clean and well maintained. Breakfast was very good and well stocked. I would stay again and would highly recommend.

We chose this hotel primarily for its pool, so we were disappointed to find it closed for our entire four-night stay. Staff said it was under repair, yet no work appeared to be underway, and other guests mentioned it has been out of service all winter. On the positive side, the complimentary breakfast was excellent and the location very convenient.

Nice hotel stay in a good area. Good breakfast and there's a Chilis right next to the parking lot. Only disappointment is they did not clean our room or make our beds after the first night.

The man at registration was Amazing… very friendly and answered all my questions.

Cleaning Staff was noisy during the day in the hallways

Great

Friendly staff

It was very clean and presentable in a homey way. The front desk lady was so sweet!

Overall great

Easy parking

Great hotel and the staff was very nice as well

The bathtub and toilet were clean. The mattress was comfortable and clean. The four members of the housekeeping staff I interacted with were professional, friendly and attentive to my request. However, while showering for the first time, I saw the shower curtain, both the detachable, snap-off part and the main upper part, had what appeared to be blood/fecal stains. In turn, this led to an extremely poor encounter with Alicia at concierge regarding potential compensation. Rather than de-escalate the situation, she progressively responded in a louder and louder voice and cutting me off while I spoke, which I find to be completely inappropriate, esp. because it related to a sanitation problem. Other employees were courteous the rest of the stay. Breakfast options provided variation daily. My rating balances overall observations and the highly argumentative interaction that I deem improper.

Staff presence was limited but everyone was pleasant. The room could have been cleaner. The breakfast was okay.

Clean room Did offer hot breakfast

Close to everything we needed during our stay so it was great!

The staff was friendly, very helpful, but I was confused on how reservations were lost

There was a black residue of some kind on bathroom and entrance way counter. The pool was out of order and we were not told until after we checked in, or I would have found another hotel then. Furthermore the clerk lied, saying it might be fixed in the morning. We checked out the next morning and moved to a Quality Inn.

Nice hotel with great breakfast