Overall Ratings & Reviews Residence Inn by Marriott Monroe

Room was dirty , there was hair on the bed and in the bath.

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We arrived at 2:30 in the afternoon. I inquired if we could check in and the young lady told me the room( 2 bedrooms suite)wasn’t ready told me to try back in an hour. We went back around 5pm, different young lady tell me that they have been having trouble with all of the 2 bedroom suite and the would have to put us in separate rooms ( My husband, bound son17, goddaughter 9, and grandson 3 and myself. We agreed to this, my husband and son in one room, myself and the other 2 in another room. Next morning I get a call from the front desk that the 2 bedroom suite is ready or we can stay where we are. We chose to stay where we were. 10 minutes late I received another call and was told I had to go to the 2 bedroom suite or I would be charged for the rooms that we were in. So it’s ok for me to be ok when you all don’t get it right but now I gotta repack, move and unpack again. I was very disappointed with this treatment.

The room was very spacious. The lady who checked us in was very professional and very nice. That was the 2nd time we stayed at that location. I highly recommend them.

The night clerk Victoria was awesome. We had an issue with the room and she fixed it immediately. She was great.

Safe and quite

Nice clean room

Understaffed and rude

Great stay

Rude front desk clerk. Building looks terrible. Place smells like weed and moisture. Appliances in the units look like it’s cleaned with the mop. No fireplace in the room as advertised.

Lots of space. 2 bathroom 2 bedroom suite

Just thought for the price of our stay it would have been a little cleaner and nicer kept

Very polite my stay was beautiful very relaxing

It was an older property that needed renovations.

Staff was great and very welcoming. The rooms, could use a little bit of maintenance.

Everything

The hotel was very clean and beautiful. Very quiet and the staff was great.

Easy access to everything. Friendly staff

Great place

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