Overall Ratings & Reviews Norfolk Country Inn & Suites

Live bedbugs in our room and the owner refused to give me a refund.

The hostess was nice, the room was clean, and the bed was comfortable.

Our air conditioning was not working and when we called the front desk, they offered a desk top fan or to move us to a new room at 11 at night. My kid was already sleeping. Plus we had to ask for more pillows to which they brought towels instead. This was after I had to call back after 40 minutes to ask for them again, and they still got it wrong. Horrible place to stay.

Convenient access while driving. The basics covered. Aging facilities and everything works.

Not maintained. Filthy. It's a motel, not a hotel.

They're advertised a Cafe/bar lounge. There wasn't one.it was closed down.the room smelled of mold,&the Air conditioner & filter was discussitngly Filthy.I had to clean it.No regular coffee,all decaf.hand Soap Was used and put back in package. And the pillows were absolute horrible big and bulky. When I went to have breakfast,I got yelled at and was told that breakfast was over an hour ago!! even though they still had food out on the counter & in the warmers. I turned in my key And informed them of the situation in the room and Told her if their breakfast was over an hour ago. They shouldn't have it out! ..I wasn't compensated in any way. After I told her about the room then she said I could go have some breakfast, I said no thank you.! The Out side walkway to my room was filthy. And smelled like pee. I do not recommend this place 😕

The rooms really need to be renovated, but at the very least they need a thorough CLEANING.

Clean rooms and friendly staff.

Staff was friendly. Property is clean. But everything is a bit old.

I like the hotel but it is unkempt and they had to move me because the bathroom was very dirty

Old smelled bad

Just dated

The hotel is very dated and the air conditioner in our room was so loud every time it turned on or off I thought somebody was coming into the room and I could barely sleep

I only think that if the updated the comforters to something thicker and new carpets throughout the whole hotel. It would be even awesome to stay. The rooms are spacious and clean. The bathroom is actually updated and nice. We had a few knicks on the ridge of the tub. A piece was laying on top of. Someone must've dropped something hard or metal on it. For that to happen to a porcelain tub. Besides that. WE LOVED THE METAL FRAMED DOORS AND THE AMOUNT OF LIGHTING OUTSIDE OF THE ROOMS!!!!! Security wasn't an issue either because of this.

It stunk. There was running water and electricity.

It’s an old property but ok for the money.

Paid for two rooms only had one

Didn’t like that room was serviced (fresh linens, towels, trash removal) only after 3 night stay. Never have had to dispose of trash myself any place else before. On the plus side, staff was very friendly, courteous and helpful.

Staff was friendly.

Room very dirty. Carpet isn’t as good as I have in my garage. No coffee for the coffee pot. Light didn’t work. You advertise thick comforter but was lighter than kitchen curtains. Terrible stay. If I thought it would be given I’d ask for a refund. Never again.