Overall Ratings & Reviews Hôtel & Spa - Thalazur Arcachon

3 star hotel at best, stayed with my 5 year old son for a weekend break. This hotel is not child friendly! We were afraid to use the pool as it was so quiet you could barely hear a whisper. Room was overlooking a building site, huge cranes, not exactly the sea view we were hoping for. Thankfully it was the weekend so no noise. Bed was comfortable but room was quite tired and very small. Sound proofing was awful , we were awoken most mornings very early from noise above and in the corridor. Room service was great and the staff in the restaurant friendly. Reception staff not so helpful and found them to be quite rude. No offer of help when checking in for our caes. Solo travel with a child an offer to at least help. Not a 4 star hotel. Probably the worst hotel we have stayed in for a number of years.

Despite the building work outside the hotel still managed a very relaxing stay. Pool area lovely and spotlessly clean

Not a friendly or well-located hotel so we left early, it had the vibe of an airport hotel unfortunately and not a destination where you actually want to spend time and relax. Busy with conferences and spa day guests. Public transport links are poor and taxis difficult to find and expensive. Rooms clean. Staff generally not welcoming with the exception of Pauline who was great. It’s not even called Thalazur it’s called Hotel des Bains d’Arguins, which appears to be linked up but not separate to the spa. The different name sums it up really - we expected one thing and got another. I’m sure it’s not bad for everyone - if we had had a car it may have been different, or at least felt less isolated, - but unfortunately it was an expensive mistake

As the hotel is at least 30 to 50 mins away from other restaurants depending on which way you walk, then best to book at least b&b or 1/2 board. It needs to sharpen up its treatment of allergens in the food served. Whilst it has a notice tooked away at the entrance of the restaurant this does not include the plat de jour menus, the menus do not make reference to allergens either. So i was faced with a steak which came with mushroom puree covered in nuts. Also nuts are only classified as peanuts in the allergen menu and therefore the hotel excludes hazelnuts, almonds etc. For a hotel of this quality this should be improved

Modern hotel with friendly staff, relaxing pool and spa area . Visited in May so didnt use the outdoor areas. Very clean spacious room. A 40min walk into the centre. Ample car parking. Quiet location.

A nice hotel with good rooms and EV chargers. The big let down was the pool which refused entry to children. The minimum age was 12 which both children were over and both children wore the required swimming hats. However they decided that their swimming shorts did not meet their regulations and speedos had to be worn, so they were turned away.

way overpriced broken AC all amenities closed poor service

Having access to the spa/close to the beach. . Need a cab or a car to get to restaurants or other activities

Air Conditioning Cooling & Heating cannot be adjusted to your own requirements it is controlled by the reception manager if they decide that they will set it for heat you cannot get cooling The outside temp during the day was around 25 Deg Celsius making the room too warm even at night Cooling was not available as the hotel had switched over to heating as it was the end of the hot season. Ended up sleeping with the window/door to the balcony open to get fresh air these were not fitted with insect screens making for an uncomfortable night Internet was painfully slow

Nice Hotel, close to ‘Ville d’Hiver’, close to the City Center, enough Parking space.

Great Hotel location great if you do not mind walking a couple of Kilometers, also on bus route so those not so energetic can access town easily. Room and staff very good an as per description however as with most of my Hotels.com bookings I always seem to be positioned in an out of the way room!! Amenities very good but be prepared to pay top dollar for food, drinks and spa treatments.

It was fine except for the lack of ambiance = music or performers in the eve.Other spas had that.

Hotel pool and spa facilities were perfect for a relaxing stay. Beach opposite the hotel entrance, with a bus stop and cycle path into town centre outside the hotel.

with wonderful thalasso treatment, good staff and good food

Excellent

Modern spa hotel. Clean comfortable room and ensuite. Tea and coffee making facilities in room. Good variety at breakfast - although fresh fruit was nearing its sell by date. Overall breakfast was overpriced. Heated sea water pool and relaxing pool area. Good spa facilities. However, there were time restrictions with regards to using the spa that were not made clear on booking. Regulations with regards to men's swimwear varied from day to day. Regulations with regards to swim caps loosely applied - women allowed in spa with shower caps and full make up. Staff friendly and helpful Close to beach. town centre 30 minute walk. bus stop nearby - buses to town centre and tourist attractions (possibly summertime only)

Decent enough large hotel, well run and clean with attractive gardens and pool. Peaceful and spacious, with lots of outside terraces for drinking and eating. Helpful receptionists. Good location. Odd areas of "meanness"; supposed to use bath towels for bathroom and swimming in seawater pool with no way to dry them. Unimpressed by dining room as food uninteresting and not much choice, quite expensive too.

Good location. Beach close by. Centre of Arcachon 15 minute walk. Good bus service during the summer. Room clean and comfortable. Bed comfortable . Good quality bedding/towels. Tea and coffee making facilities in room. Heated sea water pool. Indoor pool and spa offering good facilities, though need to check availability to guests as there are some restrictions with regards to spa facilities. Regulations regarding mens swimwear seems to vary according to staff on duty. Swim caps required in spa but staff lax with regards to allowing women to use shower caps with hair hanging out. Buffet breakfast: croissants, bread, bacon (fatty) eggs, yoghurts, fresh fruit (nearing best before date) fruit juice etc. Adequate but expensive for what was offered.

Hotel les Bains 'Arguin exceeded expectations. Hotel is tastefully decorated and spotlessly clean. All staff are helpful and smiley. A great choice on the buffet breakfast and evening meals were innovative and elegantly presented with good food. There was no problem in supplying gluten free meals for me. The Hotel has a relaxing ambience helped along by the Spa so guests wander about in the white towelling robes. Pool is attractive. Beautiful beach just five mins walk max through pine trees. All in all, a relaxing holiday in an efficient, friendly and well run hotel in a classy resort. We will be back!

Nice stay! It seems the hotel has been renovated but the carpets were forgotten lol. The rooms were modern and comfortable with good amenities. Check which room you book if you want to have access to the spa - Basic rooms mean you can not access the spa until after a certain time! The restaurant was lovely though quite expensive. There was a mosquito in my starter and we were offered 40% off the dish!! My husband complained and eventually they took the start up off of the bill. You are not far from the beach and a short drive to the city centre and the dunes. The reception staff could do with a smile.