Overall Ratings & Reviews Extended Stay America Suites Savannah Midtown

The staff was very friendly & accommodating. I just wish it was possible to leave luggage securely there before the check in time.

Unprofessional staff, dirty, used linens . No bathroom tissues.

Literally didn’t even have toilet paper, the counters were sticky, there were someone else’s sticky notes everywhere. It was obviously not clean. Just go someone else and save your money. Literally had to step over trash at the front doors because no one emptied their trash at their entrance door.

Floors and bathtub was were dirty and the room was stinky, but otherwise an OK stay. Helpful staff. Nice linens and bedding and better lighting than most hotels. Kitchen items available at front desk to use in the mini kitchen. Grab-and-go breakfast was very minimal. Affordable and good location for driving to sites around Savannah.

This property was disgusting. My room had a cockroach infestation and there were bed bugs in the bed.

Kind of ghetto, but a tolerable amount I guess.

👎👎

Checking in we were alright iffy because of other reviews. Got checked in, on the eay up the while floor had a smell. We got to the room and table leg was broke, light switch between bed was broke, alarm clock cord had been cut, the sheets on the bed had stains and the mattress pad on the bed was nasty. Contacted the front desk and the guy was very nice and changed them out, but there is no telling how long that pad had been on there. We dont plan on staying there again.

No coke products in vending machines. No ice machine. Otherwise great overnight stay.

I was bitten by bed bugs - I’m seeking a refund! Gross! Will never stay there again

They gave away my room because I was a day late and your website wouldn't let me change my reservation dates.

The stay was terrible, first of all the desk lady gave us the wrong room number, and when we used the key it was people living in that room, after getting my correct room number, when we went inside I found 3 sharp staples on the carpet and a empty bad of candy behind the table, the room smells super nasty and the entire hotel smells the same, there is an alarm that is triggered all day long, even at night, this was the most terrible experience we ever had in a hotel, I will never coming back to that place.

The carpet was dirty, and trash was on the floor. I had to change my room because it was undesirable. The counters were all taped up, and the tub was dirty in both rooms. The refrigerators were also rusty.

The card key on front entrance normally did not unlock the door. The rear door made an extremely loud alarm every time someone came in or out of the door 24/7. The carpets were filthy, did not replenish toilet paper and never brought clean towels. I was able to exchange one towel at the front desk during the 9 night stay. Breakfast was terrible. A basket of granola bars, pack of grits, pack of oatmeal and hot water dispenser. Coffee was bad. Cable TV went out and was never repaired during our stay, so we had no TV channels. Staff was unfriendly and not helpful. I will not stay there again.

Very friendly staff

Filthy carpet, smelled like cigarette smoke, Rob was dirty, microwave was dirty. Breakfast bar was a joke

Tried to check in and there were no rooms available. Staff was rude, hotel was not nice.

The hallways are littered with trash. The carpet in the room was badly burned in places & had a powdery substance that hadn’t been swept up. The tv didn’t work & they said it would be tomorrow(after we left) before they could fix it. Right after we checked in the parking lot was blockaded by 4 police cars making an arrest. The front door was supposed to be accessible using a room key but this didn’t work so they said to call using a phone next to the door which didn’t appear to be working either. Bottom line: place is filthy & nothing works. Tried to find another hotel but being Valentines Day, everything was booked up. Do not stay here!

Customer Service was bad.

Our stay was fine until we saw roaches in the bathroom. There was also food in the refrigerator from a previous guest. They only offered to spray the room, they didn't move us nor did they offer to.