Overall Ratings & Reviews Independent (SPHC) BROOKFIELD-MILWAUKEE HOTEL, an IHG Hotel

hot tub not working and not disclosed before checking in. The reason I picked this hotel. Stayed 2 nights had hoped it would be fixed for atleast part of the stay but was not. Also if you want a hot shower, you need to have the water barely on, so you're choosing between water pressure or warm water--can't have both!

There was a terrible smell throughout the first floor. We hoped it was just there. Nope. Got up to the fifth floor, smelled even worse. Their pool area was filthy, and the hot tub was out of service, which was one of the main reasons we were going to stay there and they didn't say anything about it. Didn't care. Asked to switch to a room with a tub instead. Was told "I don't even know which rooms have tubs." ...ok...who does? This was a non-refundable purchase, and I didn't even care. I got the heck out of there and went down the road to Country Inn and had an awesome experience, never staying at a Holiday Inn again.

Convenient access

Not at this time

I had to remind the staff of room service

We enjoyed our stay and wouldstay again

e us feel extremely unsafe. Then I checked my credit card to look at my transactions and noticed that the property had put 4 different holds on my account for incidentals. 3 charges for $103.99 and one for $.45. I talked to the front desk and they claimed it was not on my account and that the pending charges would fall off in a few days. So I gave them the benefit of the doubt. I get having one charge for incidentals but 4. That’s ridiculous. So 3 days later I check my account and see that they charged me $104.44 and $.01 for a total of 104.45. I called them and asked them why I was charged for incidentals and they had no answer for me. After a back and forth they said they would refund it. But now I sit here 4 days later waiting to get refunded and getting angrier by the day. I can honestly say we will never stay at this property again. All I can say is check your cards to make sure you weren’t over charged like me. Poor cleanliness poor property upkeep. Very disappointing

We left without staying. The hot tub was not working. While checking in a guy was complaining that his room didn't have hot water. Other complaints were logged as we check in. We asked for a return of our money. Please return my money for this hotel

This property is in need of good management. The staff was helpful and gracious with the group we had but they seemed to lack the amount of front desk staff necessary for a smooth check in process.

Beautiful hotel and room! Only thing that made our stay tough was that we didn’t get any hot water to our shower.

the staff was very friendly and helpful. I need some extra towels and the lovely cleaning staff gave them to me right away with smile and made sure I had everything I need. the made us feel very special. the pool area was very clean and the water was nice and warm. Only thing is that it seem like some chair may have been missing from the round table but there was still plenty of seating

The staff are awesome.

It was right off the interstate, plenty of parking. Has an Ihop attached. Downsie to the Ihop was the servers seemed to be overwhelmed for breakfast, even though it wasnt too busy when i arived.

It was a clean comfortable room. We stay here because we love the pool and hot tub, unfortunately both were down. The hotel did compensate us with free breakfast at Ihop, which was nice but not the same.

Love

Nice place clean and well stocked. I was disappointed that the hot tub was out of order. Not their fault they had repairmen coming.

This was not a good experience at all. The staff were not very professional or welcoming. They did not seem knowledgeable and doing their jobs. I would not stay here again. There were multiple issues that needed to be resolved that staff were not able or competent to resolve. I was told the general manager would resolve it on Monday however, when I called on Monday that manager was off and they were not sure if she worked the following day.

Awesome thanks

No hot water! Water was basically room temperature or colder. Couldn’t shower. Waited till morning and still no hot water. Tv remote broke and rarely worked. Hotel is loud with layout of pool open to all the rooms located in center of hotel. IHOP is there Bar/restaurant. Place was dirty as all get out. Food covered most of the floor. For $40 more I’d stay at a real hotel down the street

Very comfortable