Overall Ratings & Reviews Courtyard by Marriott Charlotte Gastonia

Good place

Great Place to stay

The hotel advertises a hot tub. However on our arrival on 06/06 the hot tub was cemented. This was the ONLY reason we booked there. False advertising. The gentleman at the front desk was very rude and condescending.

Our stay was overall good, but I read that the hotel had a hot tub as well as an indoor pool. The hot tub was not there any longer, and the pool was very small and very cold when we tried to use it. I thought we were only able to use the pool till 11pm, but the last night was told it was open 24/7 which would have been great to know at the beginning of our stay for my kids that love to swim. We were out with family till close to 11pm each night so knowing this would have been great for us. We did pick a handicap room for a bath tub big enough for our kids to take baths and the walls were paper thin. We felt terrible for the people around us as we had kids that do make more noise in the room and a baby learning to talk. I think the information on this hotel should be updated and not state there is a hot tub, and possibly warn parents about the walls in the handicap rooms. The staff was very nice, and cleaned our room and supplied us with extra towels. Over all a good stay.

Walls were all messed up, toilet rocked side to side, access cards didn't work for the pool or back entry. Specifically booked the stay because of the jacuzzi tub. It wasn't working. Got hit with a $100 fee for I guess room protection. Woke up to and went to bed to a hallway/ room full of the smell of Marijuana. No continental breakfast, no coffee. Definitely do not recommend it! I have pictures and videos to back it up

Rooms are dirty

Toliet was running and slow leak and had to fix chain. Shelf in fridge was missing.

Okay. But not worth price. Doors rusted & molded looking. Paper in closet for renovation.

The Hotel was Great!! The only complaint i have is with Hotels.com. The room was not advertised well at all. I wish i could rate Hotels.com instead of just the hotel. The pictures for the room i booked were incorrect. I thought ibwas getting a Jacozzi in our room but we did not. I called the hotel before i got there to make sure they had our reservations. And i asked about the jacuzzi. The front desk informed me i did not have the room with a jacuzzi tub. When i asked for them to switch my room with one that did have the tub they said they couldn't because i booked through hotel.com. They told me i would have to contact hotel.com directly to change my room. Well i tried to contact them. With no luck. So the room i thought we were staying at was not the right room. So for me i give Hotels.com a big Fat ZERO.. for the hotel. I will give them a 4 out of 5. They didnt have any towels in the pool area. There was a dog on our floor that literally barked all night long. But the room was clean!

Beds was very comfortable

Excellent service

Not the cleanest! Our car got broken into and so did my parents! Right in the parking lot! Windows busted out! This place needs security really bad! The hotel absolutely did not care they just called and woke us up and said to come downstairs and talk to police! Said it happens all the time

We never got housekeeping service then we were told we had to ask for housekeeping services (making the bed & fresh towels empty trash refill coffee ) so we asked twice on our last night of 3 nights and it did not happen had to make our own bed and had to go get fresh towels. This is unacceptable for the price we paid they should make the bed everyday & empty the trash and refresh towels as needed

Very comfortable and the staff are friendly. It's my second time at this Courtyard.

It was hard booking the right room and i ended up getting one with a regular tub instead of one with the whirpool tub. The t.v was Staticky and only had cable so not a smart t.v like the mariott springhill suites. The pool center reekd heavily of chlorine and unhealthy amount that my eyes hurt just walking in. My kids wanted to indulge so i stayed less than an hour because my eyes couldnt take much longer. The lady at the bistro was kind of dumb or idk. I saw her arguing with a man who asked her for hot chocolate and she couldnt get it right and gave the man coffee. Then i got a parfait and she asked me what size i wanted there was only one. Not alot of options for breakfast or beverages. I strongly preffer the springfield suites or other marriott hotels but i dont think ill be going to the courtyard again the walls are so thin i kept waking up to hearing the downstairs neighbors and just walking in the hallway you can hear people very loudly doing their business. Its in a safe part of town but its still not a great facility

Great

This has got to be the worst Courtyard experience EVER. First my PAID FOR room was cancelled because they said I didn’t check in. This was not a room guaranteed on a credit card. This was a room that was paid for. Next, the rooms are older than the Django times. There was moisture on the room window and mold on the windowsill. The sink stayed clogged most of the time that we were there. I’m not sure how they were able to be under the Marriott umbrella. This is not a hotel where I will ever venture to again. Did I mention that we also found an uninvited guest in our room yes, there was a bug.

Great location

Room was nice and clean!

The AC unit was making a god aweful sound so had to turn it off, which made it hot and the jacuzzzi in our room was leaking from the ceiling and could hear it dripping all night despite putting towels down to make the noise. Was told it was fixed the next day but when we got back to the room it was still leaking.