The rooms are beautiful and immaculately kept. The staff is so personable and thoughtful. The location is unmatched highly recommend this hotel!

Superb style, service and staff. Stay here

Great location and got fantastic service from the hotel. Room was very clean and comfortable. Definitely my first choice for staying in Firenze!

Amazing

El hotel está muy bien ubicado, caminando tienes todo cerca, las habitaciones muy bonitas y amplias, estuvimos con vista al río y las vistas desde ahí son muy bonitas, el Servicio en general del hotel está excelente, muy recomendable. Tiene restaurante a nivel del río, pero creo que Le falta una terraza (bar o restaurante) para que la experiencia sea mejor.

Perfect

The hotel was very nice however there was construction below us. Additionally, the restaurant and bar were not open due to renovations.

Top shelf in every respect

Beautiful location with an excellent view of the bridge. Excellent, attentive staff, beautiful rooms.

Probably the best hotel I’ve ever stayed at. Amazing service and fantastic restaurant, close to everything!

The hotel is well situated, within walking distance of all the tourist attraction. However it is Not worth the price & a 4⭐️ at best. The hotel faces the water, which is nice. But the view from my room was the inside of an office building!!! The alley between the buildings was used for delivery very early in the morning. That plus the cafe downstairs was very noisy. Staff was a hit or miss. Some were very competent & nice. One man in particular was very pushy, looking for a tip. He also gave me wrong information & ignored my requests. The restaurant has very limited choices.

NA

I have already recommended this hotel to family and friends. This was our experience and we all missed it as soon we had to leave Florence : - welcome you receive at the door (no standard check in desk- instead you give staff your passports and they do their magic while you and your family enjoy delicious drinks in a very elegant and comfortable waiting room) - the staff anticipating your needs (we are not good planners and they booked for us both attractions and train tickets; suggested and booked great restaurants) - easy interaction by text message - immediate responses - very warm and patient staff - beautiful rooms (you feel you just hired a coveted interior decorator who redid your home- that’s right - rooms do NOT feel generically hotel-y, instead it’s like you are in a ln elegant but comfortable home- plush couches and chairs.) - location- around the corner from all major tourist destinations, overlooking Ponte Vecchio but the entrance is much quieter. - will return and stay there every time we are in Florence

Lovely location in the heart of Florence

Great hotel, great staff, I enjoyed so much

Excellent service and staff and room was really well appointed with good quality linen and bathroom products. Would definitely recommend it. Only slight issue was with breakfast where the service at times was slow and the food from the buffet was not especially inspiring but a minor grip which would not stop us from going back.

Great boutique hotel in an amazing location - can’t ask for better views of Ponte Vecchio - sitting outside for breakfast or a late afternoon Aperol watching people ambling by is magical - the view of the bridge from our 3rd floor suite was stunning

This is one of the most beautiful hotels I have stayed in. The view of the Arno and the Ponte Vecchio from my hotel room were a wonderful memory.

The minute you walk through the door at Portrait you are taken care of and pampered. The room is exceptional in every way from the dishwasher to the toiletries. The staff is unsurpassed in their desire to please & serve you. This property is exceptional & I would rate it above the Four Seasons chain. Maybe only the One & Only chain exceeds it. Thank you to all the staff for making our stay memorable.

This property is unsurpassed in every way. The room with an amazing view was perfect and included anything a client would want from a flat iron to a checkin treat and drink. The staff catered to every need and request in a timely manner. There is nothing I would change. We will definitely return to the perfect hotel in the perfect location.