Overall Ratings & Reviews Homewood Suites by Hilton Oakland-Waterfront

Brake fast

Great customer service. Great breakfast!

There was a leak in the bathroom ceiling, possibly due to an overflowing shower in the unit above; however, no other issues were reported.

Very good customer service and wonderful breakfast! Enjoyed free dinner as well!

At 9:00 pm such a loud noise could be heard in our room, security came and checked we had to pack up all our stuff I was ready for bed I had to get dressed! The next morning I was my hair and no hair dryer in the room! Very poor. We are Hilton members and have stayed there before.

Right next to the freeway. Hotel hadn’t been updated in many years.

My first floor window didn’t lock and the screen had been tampered with, then my fiancée and I were woken up to police arresting someone across the hall in the middle of the night, then we woke up to our room door slightly open, then we got moved to another room and the balcony looked like it was rotted. Then we asked for more pillows and were given pillows in a bag of trash that included chewed up gum after complaining and needing to be moved. There was dog poop outside all over the property.

Liked being by the water. Unfortunately it was a cold night but it didnt rain at night, but the staff decided not to set up firepit area. Also, no entertainment, only on Weds. Per staff.

Our room was outdated and in need of repair. A guest next to us smoded both pot and cigarettes for 2 days. We asked to move rooms and were not accommodated. We had to leave a day early (after 8 nights) and asked for a refund for the last night. Have not seem a credit yet.

Sketchy neighborhood

Staff was very nice and accommodating. The facility would be great with a more frequent social hour or restaurant on premise. Some of the room furnishings while clean could use some updating. It’s still a good home away from home.

Was a quick overnight trip. Shocked rm was fun & dingy. Not highclass Hilton experience we often enjoy.

Nice spot

Friendly personal

Close to Jack London Square, comfortable and overall pleasant stay.

Accessibility to everything I needed, complimentary breakfast was key. Everyone was polite and helpful and professional.

We were given a room for disabled guest, after being told by front desk staff on arrival that the room suite with a tub I booked way not available and it was Expedia’s fault for over booking me. The bathroom shower for disabled was disgusting, black mold or mildew with peeling caulk and vinyl molding, brown stains running down the wallpaper. Bathroom looked dirty and in desperate need of maintenance attention and repairs. The entire closet door to the suite was missing etc.

Windows where shaking due to the Hway noise. Mold in the room. No rest. Rigid receptionist she would not consider doing anything for us. Only thing that was good was breakfast. Definitely not Hilton standards Pictures at the moment on booking where deceiving

I did not stay here I went into the room and had to leave the room smelled like smoke and all the furniture was not clean looking . It looked and smelled like a motel 6 I had to leave And get another hotel which you will see

The parking was not the greatest but everything was great