Overall a nice place. Good stuff: The beach was only a 4 minute walk, also short walks to bus, grocery store, taxi stand, and many restaurants/stores. Annoying: we had to sit sideways on the toilet due to close proximity to the wall, and we are average height. A little strange for us (Americans): no washcloths nor top sheet on the bed (only a comfortor)

friendly staff, nice place to stay

Lucas was friendly and informative especially about the local tapas. Room comfortable but no free room upgrade available. Nice pool area but insufficient sunloungers.- unheated pool very cold!

I was in 10th floor and noticed bugs in my room and around the roof of elevator. They changed my room but bathrooms are not clean and water from toilet tank is running constantly.

Everything amazing but I forgot my cable charge in the room and disappear :(

Hotel in great location with great views from restaurant but in need of renovation in some areas eg restaurant wooden floor was broken and trip hazard in places

I booked this hotel due to the brand name "Marriott" I was shocked when I arrived to see staircase, not knowing there's an elevator for luggages behind on the other side, apart from level 23 where breakfast is served, everything else is not of Mattorttlebrl

The hotel is located about a 5 minute walk from Santa Catalina bus station, which is a great way of getting to/from other parts of the island. The area around the elevator on the 14th floor smelled of dampness and mold but there was a sign indicating that they were resolving an issue. Aside from that the hotel and the room were very clean. The room was a good size and had a balcony with an amazing view of the city and the ocean. The fitness centre was small but had enough equipment to work with.

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reception was exceptional. breakfast had wide variety for everyone. Staff very friendly and accommodating.

Absolutely love this hotel!

Location and amenities were great! Staff was super attentive and helpful to my colleague and I.

The staff was friendly and very helpful. The rooms were clean, bed comfortable and was quiet. Overall good experience.

The overall experience was really nice

Everything was great except that there is no heating in the building, and it becomes drafty at night. But the staff offer extra blankets!

Biggest issue was lack of cleanliness, the entire room was filthy. Wanted to have a nice bath but all around the bath was so dirty i could wipe off the dirt with ease, then the bath plug was covered in black filth, just gross. Fixtures in room haven’t been wiped for months covered in thick dust. Cigarette stumps on balcony, someone else’s hair on the sink upon arrival. Bed on one side was worn down felt like sleeping on a hill. We didn’t get a maid service on our second day which I find odd in a 5* hotel usually get a daily freshen up but nothing. Corridors smelt like damp. On a plus side, the lounge on 23rd floor was lovely with nice service and nice views and the location was great for us. Needs a huge renovation and new cleaners, won’t be staying again.

Amazing views!

The property is well located between the beach and the cruise port with wonderful views from the higher floors. The immediate area around the hotel is a bit run down and crowded with noisy traffic. The desk staff were friendly and accommodating. The cleaning staff could be more thorough and consistent. We stayed for 12 nights and our bed linen was only changed twice - when requested.

Nice and friendly hotel that is very clean. Rooms are well equipped and a nice size too.

Places torn up, worn out