Nice and homely hotel with good restaurants close

Good hotel in a quiet area close to main attractions, very small rooms even to European standards, very good breakfast, amenities basically non-existent in room, also no coffee in room

Great breakfast, staff super friendly

Property is well located. Room and bed were comfortable. Staff were friendly and accommodating. We got our room early, which was greatly appreciates since we had just arrived on an overnight transatlantic flight. Breakfast was delicious. For AC to work, you have to ask the front desk to ‘activate’ it, but once on, it worked like a charm.

Delicious breakfast!

Location was very convenient and the front desk staff were very helpful and pleasant.

Lovely hotel away from noise but walkable to Duomo. Helpful staff. Amazing breakfast. Enjoyed the terrace.

The room was clean, the breakfast was very plentiful, and the hotel's location was excellent.

The staff is what really makes this hotel truly exceptional. Feels like a family-run hotel. Warm, friendly, welcoming, and helpful. They all speak English. There is a lower level free breakfast bistro from 7am to 11am. The rooms are spotless. Public transportation is nearby - you don’t need to stay right next to the Duomo. The Tricolore metro station is a 5 minute walk and several surface trams also go right past the hotel. One tip for taller/larger guests is to spend a few extra dollars and select a “superior room” for more breathing space and a larger bathroom. If you want a supportive Italian hotel team during your trip to Milan, pick this hotel.

Room is looking very tired. Bed was two singles pushed together and you rollinto the middle. Peeling wallpaper. No help with luggage from reception. Breakfast is excellent

Can’t say enough about this property. Staff is excellent as is the breakfast

The staff were all courteous and helpful. The room a little dated but very clean.

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Bath room door lock was broken and the door won’t close completely.

Fantastic front desk & breakfast staff! We enjoyed the Old World charm & decor…

Air conditioning was seasonally off but the very kind desk staff tried to override the system for us. Unfortunately our rooms system could not be turned on but the staff opened a small adjacent single room that had a/c. Leaving the door open between the two rooms helped a little. The hotel is in need of bathroom upgrades, but was kept clean. The breakfast buffet was good though the service in the room seemed somewhat chaotic. We had to ask twice for coffee with milk - when it arrived with no milk we asked 2 more times, eventually just using the cereal milk on the buffet. Items such as eggs were not being replenished so a few of our party had a true "continental breakfast". While these are only minor anoyances , the hotel does rate itself as, and charge for 4 star amenities. I'm sure it was just a few bad coincidences, and once again, the front desk team were fantastic.

The staff at this hotel were truly wonderful—friendly, helpful, and attentive throughout my stay. Unfortunately, the building itself is extremely old and goddy and in desperate need of renovation. The facilities felt run-down and shabby, which took away from the overall experience. If the hotel ever updates its infrastructure, invest in working AC it could be a fantastic place to stay, thanks to the amazing personnel. Alberto was by far the most professional hotel receptionist I’ve ever encountered. He went above and beyond to help guests and truly deserves double the recognition (and pay!) for all his hard work trying to satisfy frustrated customers. Unfortunately, the hotel itself is in desperate need of improvement. There was no air conditioning until June 1st, the shower handle kept falling off, the tea kettle lid was broken, and the entire room was smelly and I felt like stepping back 100 years into a very old establishment. While the staff, especially Alberto, do their best, the building and amenities really let the experience down.

Grest staff

Good service and clean. Old but charming- very old style Italian in a positive sense. I will be back

Really nice hotel staff, but rooms could have been better kept. Linens were clean but there were ants all over the room. The shower doors did not fully close and the water flooded right out creating a pool in the bathroom.