Overall Ratings & Reviews Sonesta ES Suites San Diego - Sorrento Mesa

Ants 🐜 in room. Had to go to front desk for towels. No extra blanket for sofa bed. Paying for parking. Staff not to friendly,. Elevator and floors dirty.

Room size

Excellent service and flexibility

The room was updated recently. The only complaint I have is the carpet smells. I could smell the unpleasant odor when I was sleeping.

We got the suites with the king size bed. The suite is very spacious and clean. We also used the sofa bed in the living room, it is comfortable. Breakfast is provided every morning. Very close to highway and stores. Definitely will come back next time.

Staff was attentive and courteous I was pleased

The room was perfect. They had very important essentials for me.

Clean building. Very friendly. Calm and quiet.

too noisy. staff not very professional

Excellent! Loved the front desk lady, so friendly. We were upgraded. Had a great time!

I had a great experience at this hotel. The breakfast was delicious, with plenty of options to start the day right. The service was excellent—special thanks to Skip and Miranda, who were incredibly helpful when I had an issue with my first room. They quickly arranged a room change with no hassle and were very kind throughout the process. Another big plus is the location: several bus lines pass nearby, which is perfect if you’re not driving, and there are restaurants within walking distance. I would definitely stay here again. Thanks for such a pleasant stay!

The room was clean and the staff were friendly. I will come again.

Lovely. Perfect for an overnight stay for commencement ceremony at UCSD. Not too far away.

Cleanness.

Took 1 hour wait to get our room check in at 4 took 1hour more before room is ready a. 5 pm not good

TV remote don’t work. Water was out by the city.

A disappointing Stay at Sonesta ES Suites San Diego-Sorrento Mesa. At Check In we had arrived a little earlier (2:30pm) than the 4 pm check in time and were told our rooms (2 of them) were not ready yet but one 'could be' at 3:30 with a $40 charge. We had a business function in that area to attend so we agreed to the $40 charge and all of a sudden one room was ready (why couldn't we jut get into it a little early then?). The room was spacious which was nice and there was a nice kitchenette with large refrigerator (very nice to have). There was garbage (filled bucket and more behind it with fast food things) under the sink area. There were NO hangers or hanging rod in our other room! I have never see that before in a hotel closet! Disappointing!

I was not aware I was being booked in a pet friendly room. My daughter walked around with just her socks for a bit and when we were getting ready to head out for a bit I went to put her shoes on and discovered her socks covered in pet hair. It was a ridiculous amount of hair. We told the front desk and they said they’d come clean again while we’re out. There was still pet hair on the carpet. I was more upset due to the fact that we had our newborn with us. Probably not the best idea to have carpet in pet friendly rooms. I also wish they would have told me it was a pet friendly room. I would have preferred a non-pet room, but I didn’t ask.

Sonesta is in a great location in San Diego with great amenities! The main drawback is that it is right next to a car wash. This car wash opens at 7 AM every single day, including weekends. The loud noise from the car wash fans and vacuums woke me up every morning even though I was wearing earplugs. If you're a heavy sleeper, then this shouldn't be an issue. It would be nice if the windows were more soundproof. The gym is also quite stuffy and has poor ventilation. It would be nice if there was a thermostat to lower the temperature. Otherwise, the bed and rooms are comfortable and mostly clean. I did find a ball of human hair in my closet. And the staff is very helpful and professional. I would recommend if you're okay with noise while sleeping.

Comfortable bed, easy to park and access building, nice amenities, room came with a kitchen, very good price for what you get from your stay.