EXCELLENT Staff

Everything was great, super friendly staff! The only thing was that the rooms are a little run down/tired.

The Staff is absolutely the best! Every single person we interacted with was professional and kind!

The style is nice. But the room could have been cleaner - needed a good dusting, coffee stains on wall. Bed was lumpy, towels weird non absorbent. No coffee in room. Carpet needed replacing.

Great location and staff always willing to help!

Check in staff very friendly. Excellent location.

Good hotel for taking LIRR to US Open

The Renwick was a great hotel with a wonderful location!

Good value, nice mattress, spacious room but noisy and zero amenities

Friendly staff, easy to get around

As pretty disappointed with the cleanliness. There were lots of stains on doors and walls and the bathroom had a ton of rust. Wasn’t expecting the 4 Seasons but for almost $700/night I did expect clean. No umbrellas bailable at the front when it was raining was also not amazing. Lastly, housekeeping failed to show one day even though I requested it in person a front desk and we were out of the room for 7 hours. In the plus side, I did like location and the hotel was quiet. The staff was friendly even if the amenities were very limited. Will not return.

I cant Wait to come back what a hidden beautiful gem!

Whilst desk staff were personable and friendly when I did deal with them, I was left deeply disappointed by our stay, especially at the price we paid. The room was small and in similar condition to what I'd expect of a basic chain hotel like a days inn. Scuffed walls, stains on carpet, shower not very clean. I had asked twice in writing before we came to stay if it was possible for staff to leave even a simple little note in the room that said Happy Birthday as we were in NYC for my wifes birthday. This request went completely unacknowledged and unfulfilled. I am a first responder and work nights, I had a tough time sleeping and tried to use the convenient online options to extend my check out time but this request went unacknowledged for so long that I could not fall asleep without knowing if it would be accepted or not. Therefore I just gave up and left early so I could try to get home jnstead and grab a few hours of sleep. Lots of extra charges that are not advertised in final price that Expedia gives you so beware of that. Overall it was an OK hotel but for almost $500 a night you could stay at much better hotels in the city.

The location is excellent and the stay was very comfortable.

A 2 block walk from Grand Central Station with several subway lines. End of LIRR line from Jamaica/ Air Train from JFK airport only 22 mins. Easy 15 min walk to Times Square. Room was small like most of this type of NYC hotel but bathroom was large with powerful hot shower and always hot water. We had a small balcony with view of Empire State Building. Never waited more than 1 minute for the lift to or from our floor. All staff were polite and professional, especially front desk. Free coffee in room and also from 7:00am in restaurant, plus pastries to purchase. Our room on 15th floor was generally quiet. Only minor niggle was (when jet-lagged) housekeeping woke us early when pushing a trolley of glass bottles outside the room, then stopping to talk on the radio. Would stay here again, particularly if visiting the east side.

Near grand central and Los Tacos

Loved our 1 N stay, check in was super easy. The staff were Amazingly nice even upgraded us to a suite which was very kind. Used the valet parking at his was our first time and didn’t want to fight for parking and once arrived I did notice a parking garage directly across the street. Room was quiet. There was a restaurant open in the morning for breakfast but did not utilize it. Looked lovely Grand central is 3 min walk it’l was about a 40 min walk to Central Park. Loved everything wpold definitely stay again

Clean, comfortable, nicely designed room. Friendly and helpful staff.

My stay was fabulous! The hotel is so cute. Rooms are spacious, staff are friendly, and it's conveniently located near so many things. I highly recommend.

Perfect for work trips or to be close to the action. Excellent location, slick design and very clean stocked rooms. Will return.