Overall Ratings & Reviews Hotel Riu Palace Paradise Island - Adults Only - All Inclusive

Many things during our stay this time really reversed from our last stay there. 1) we struggled with elevators that were broken down all week, and the staff tying up the customers elevator with carts and equipment. 2) WATER, is drinking water such an expensive commodity? My wife and I do not drink alcohol from the minibar or the room, but we do drink a significant amount of water for medical reasons, I asked the minibar attendant for ONE ADDITIONAL SMALL BOTTLE OF WATER and he would not give it to me even after explaining the need and asking several times he CHOSE TO UPSET THE CUSTOMER RATHER THAN GIVE ONE ADDITIONAL BOTTLE OF WATER. I ASK HOW STUPID IS THAT? The man's name was Brochard or Bouchard, not sure of the spelling, but let me say that this man would not work for me very long. I hope the Riu considers the fact that they have lost a customer as we will never return but saved a bottle of water due to the DUMB Thinking of this man. We Checked out 3 days early, due to medical reasons.

Property was fine. Food was better than average.

Mod in the shower so bad

The property is an older hotel. The best part of this property is that it's close to Atlantis.

The staff is very friendly and accommodating.

The all inclusive was nice but you’re only limited to 4 coca colas a day, and that’s not enough when you don’t drink alcohol. It was extremely hot, the AC only worked for a few hours of the entire stay. Staff was rude, it would take hours to get any service. Never even used room service bc it took so long to just get toilet paper. They don’t clean your room every day, even when you ask. The hotel is in disrepair. The staff, was visibly homophobic to us, although we didn’t show any public affection whatsoever. This was a horrible experience. The tap water is so nasty, that you can’t drink it or brush your teeth with it, you have to use bottled water for everything. Also, there was only 1 working ice machine for the entire resort on the 14 floor. None of the others worked. For 3 days, there was only 2 elevators and the employees used them mostly and they would take priority over the guests.

I and my girlfriend spent 5 days there and that was so good when they got a nice beach, friendly staff and good food.

Awesome

Loved our stay here for 3 nights. Very friendly staff and all amenities are to notch. The variety of food choices and quality in buffet and the sit down restaurants were great. Rooms were very clean and they even had a mini-bar. Every night there were shows to keep you entertained at night. Cabs were easily available to get to Nassau from the rest. Will definitely stay here again when we come back to Bahamas.

I wanted so badly to love this place. This was my first trip to the Bahamas and we chose the RIU based on its reputation at other resorts. Let’s start with the positives: the beach surrounding the property is gorgeous. The pool area is nice and the staff is wonderful. But the inside of this place is extremely outdated. The rooms looked so old and have not been renovated in ages. Peeling ceilings and leak spots that had not been repaired. There was no shower door! So much for privacy and the bathroom was TIGHT and small. So tight that I could not open the bathroom door without hitting the toilet. Speaking of the toilet it was stopped up because something was going on with the plumbing. They were quite responsive in handling it but it was a hassle. In The first room we had the AC stopped working. Within 2 hours were placed in a new room and within 3 hours the AC stopped working in there. We were so over it we didn’t even report it because we were leaving the next morning. The food in the main cafeteria was alright but the restaurant options were not good. The hassle of having to book through the app and waiting was just NOT worth it. We opted to eat locally which was a great choice. We dined at Poop Deck ( good but expensive), Goldie’s (excellent) and Gourmet Seafood House (outstanding). Overall, highly dissatisfied with my stay here and will not be coming back. But shoutout to Daphne at the front deck who was kind and sweet. Also as a plus the spa was great.

I would have liked the entertainment to have been better.

The rooms were fine. The food could be better!!

We had a great time and the staff was very friendly. The only down side was the food is average at best.

I liked having access to the beach. Elevators were too busy and one wasn't working. Not as clean as it should be, but our room was clean.

Excellent property and amenities. Nightly entertainment in the calypso could have more of a variety. Over all an excellent experience.

Property facilities are aveage, no ATMs or gift shops at facility. The entertainment is average too, they do have few games throughout the day and one dance show in the evening. It could have been a three star experience but we are so upset with the customer service provided during our stay that it can easily give one sta as well. Majority of the staff is rude to speak with, no smiles and had a couple incidents involving staff's rude behavior with our group for no reason. It did spoil a complete day for us. We go for an all inclusive trip every year in the Caribbean, this was our first time in Bahamas, the experience left a sour taste for us and we dont plan on returning back. Maybe will give Bahamas another chance but RIU never again.

Great resort, great people. Only bad thing I have to say is the room service was mids. Only could get little kid nachos or a bland sandwhich

Nice

There was no security. There was a drunk in the bar at night harassing the guests and attacking the staff. I ended up breaking my foot helping the bar staff hold him down cause no security showed up although everyone was calling for them. RIU corporate told me it was my fault because I willingly helped.

Hotel needs some remodeling/updating in some areas- but is kept very clean. Staff was friendly and helpful, food and drinks were great. Bar had very nice selection.