Excellent

Nice big room. Pool a bit disappointing. We had to ask for our room to be cleaned. Ideal location - to walk by foot everywhere and very alive neighborhood.

The noise. Wish I’d saw a review about being on the backside of the hotel and loud music until 2am if not later. I had to get up at 4:30am for a flight and got absolutely zero sleep. I’d imagine the front side is better as there aren’t bars/clubs on that side. Unfortunately that alone will stand out. Everything else was as expected for the price.

Breakfast was not good at all , old crusty Spanish omlette not fresh

Upon arrival, we were told our reservation was for a room with one bed, even though we had a printed itinerary clearly showing we had booked and paid for a premium room with two beds and a terrace. The front desk initially made no effort to resolve the issue and simply told us to contact Expedia. Since it was a peak weekend during the FIFA World Cup and Pride events, finding alternate accommodations elsewhere was not a realistic option. It wasn't until we said we would accept any room with two beds that the staff began looking for alternatives. They eventually offered what they described as an upgraded premium room with two beds, but it did not include the terrace that was part of our reservation. Despite not receiving the room we had reserved and paid for, no adjustment or partial refund was offered. The room itself also had maintenance issues. The bathroom door dragged across the floor every time it was opened, and the lights above the TV flickered every night. In addition, the TV did not support Wi-Fi, so streaming services were not available. Overall, this was a disappointing experience. We paid for a premium room with two beds and a terrace but did not receive the room we reserved. Combined with the lack of assistance upon arrival, the maintenance issues, and the refusal to provide any compensation for the missing terrace, this was not the level of service we expected.

Great property

Muy buen hotel, precio-calidad inmejorable.

Hotel, pool service, gym all were great.. I would have liked a little more attention in the hotel restaurant. There were only 2 people covering and service felt a little slow. Service was good but could have been great. Area had many places to go to and very easy to walk. Definitely will recommend

Location is perfect to walk around, lots of nearby restaurants, feels safe to hang around, pool has a heather pump so is nice to get in even in a chilly night, good size gym, adequate room configuration, helpful staff, walk in distance from Roma district. The bad, probably only my room, shower will get out no matter what you do, so be careful when stepping out of the shower, wc glass door stuck to the floor, you need to lift it up to close.

The hotel is beautiful and It was a very clean room and the maintenance staff cleaned everyday. The restaurant has decent menu with decent pricing. The location is amazing and the restaurants walkable.

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all good

It's a fair hotel in Reforma. Not too far from the Angel of Independence, a grocery store, a 7-Eleven, and some eateries. the Police station is nearby, so the area is safe. The hotel itself is a bit rougher. The carpeting is dingy. The air isn't clean. And the bathrooms are filled with gnats that keep coming back through the drain. There is a perplexing amount of service checks, i.e. the mini bar, the cleaners, the laundry. The lighting in the room was glitchy due to makeshift electrical work. It's a work in progress, and it shows. I'm also confused about the construction on the third floor and the aroma throughout the hotel. The staff is nice and aims to please. I would highly recommend that the ownership gets and unbias walkthrough to share opinions and areas of improvement. The lobby bathrooms didn't have any paper, etc. It needs work, but if you don't mind, it's serviceable. My room on the 4th Floor was terrible. The view was of the service roof. Finally, it can get loud if there are celebrations in the city. We heard festivities and soccer match celebrations until 2 am.

Pool needs cleaning it’s too foggy

Cleanliness is great and the location is very convenient.

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Great view in the rooms, the staff was very friendly and attentive. Very nice location In Mexico City.

It's so loud, impossible to sleep. I thought being on the 11th floor would spare me from the known noise complaints, but I was wrong. Partying from the club downstairs until 5am - needless to say, I return from my vacation restless. Rooms are also fairly worn. They had to fix the AC, Fridge, and toilet during my short 4 night stay. Shower pressure is fantastic though and staff are friendly. Speak easy attached to the hotel is a must! Will I return? Maybe. But I wouldn't recommend it.

Yes

This hotel was great! From the friendly staff to the cleanliness of the rooms and lobby, we truly felt at home! Don Jesus provided us with great information regarding tours we could reserve and helped us reserve transportation on several occasions when ubers weren't ideal. He connected us with Porfirio who manages the tours the hotel has to offer as well as manages guest transportation (both at a cost), if need be. Erick, another employee, was also wonderful! They all make an amazing team. We were truly impressed by all this hotel has to offer and hope to return soon! Also the location being so close to El Angel is a HUGE plus! Amenities: pool, starbucks in lobby, air conditioning, elevators (not all hotels in cdmx have ac and elevators), breakfast (at a cost), etc. The only complaint is that there are a lot of bars nearby that play loud music until very late. This made some nights hard to sleep. This is no fault to the hotel, just a side note - especially for those traveling with little ones.