Overall Ratings & Reviews Best Western Plus Hill Country Suites

Customer service was slow, only one person at front desk. Cards kept on inactivating and had to continue going to the front desk. Rooms were good and house cleaning was great. The kids enjoyed the pool and it was familiy oriented. Laundry room was a plus.

Over all stay was good. But there was a mold smell from the moment you walked in the lobby. It's worse in the rooms and you van tell its coming from the in-wall a/c units. Definitely should be inspected.

had an unexpected charge when we got there

we enjoyed our stay and would definitely choose Best Western again.

Awesome stay

Nice and out of the way on 1604 but right on 281 so you can get downtown in less than 20 minutes with no traffic.

The property was older with worn out rooms and carpets. They told us not to smoke, but our whole hallway smelled of smoke. People were loud, but the worst part was the bed. My back was so sore the next day I could barely walk right. The prices were too high, in my opinion.

El cuarto estava lleno de chinches de cama y la persona dela reservacion ..ni se molesto en atenderme oh disculparse ...no lo rrecomiendo

Good

Great place close to everything.

It was pet friendly but smelled like a dog and wasn’t very clean

Hair in the in room Jacuzzi tub and a glob of hair in the shower floor. Curtains were also broke. We got moved to another room but that room was missing a whole curtain and only had the sheer see thru curtain on it. The odor in the rooms were weird also. The hallways smelled a lot better. Ants by the waffle mix for breakfast also by the leftover container others used getting mix for waffles.

It’s was amazing

Nice place tonstay rooms are large and clean. Ammenities are adequate. Coffee pot fridge and microwave. Nice. 2 tv one in bed area one in couches very good. Breakfast was good and variety of chiice. Overall ibwould stay again.

I booked a suite and it wasnt available. Also, i thought I booked the location right avross the street from the frost center but i ended up at a location 20mins away. The pools was very dirty and the hot tub didnt work.

Convenient and trouble free

Room was very spacious

Our 2 night stay was okay. Met our needs; bed was comfy, room was good size, location was where we wanted. I'm a germ freak so for me the cleaning could have been way better. Curtains also were torn and some of the towels were stained. During our stay we saw someone's truck windows smashed. Although they had security out all night after this happened.. it did deter us from going out and loosing our parking spot by the entrance. Overall good for a night or 2 but anything longer and I would go elsewhere

All good.

The sheets were so old that they had holes and tears in them. And the room wasn't vacuumed . Jacuzzi wasn’t working and pool wasn’t cleaned.