All the staff at the front desk that I encountered were great. The Hotel did not have the A/C on in the rooms, only in the common areas and it was hot while I was there(80). There are no washcloths in the bathroom and the hotel does not have one iron or ironing board available. No ice machines either and trying to get ice from the staff was difficult. Additionally, the bar is not open during the day however were able to get a server to serve us a drink. The hotel is about a 45 minute walk to the either the Vatican and Colosseum. Lots of places to eat, drink and shop on the way as well.