Comfort Inn & Suites Airport - American Way

Explore Comfort Inn & Suites Airport - American Way
6.4
Pleasant
From 931 reviews
Cleanliness

6.8

Room Comfort

7.2

Location

7.8

Service and Facilites

7.2

Traveller Reviews Comfort Inn & Suites Airport - American Way

Number of reviews per page
20
40
Top reviews
Jason
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Everything was as advertised, except we had the pleasure of ants... multiple ants throughout the room. Besides that, great and good breakfast.
Quentin
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I’d stay again
Margaret
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful
English
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room carpet was soiled and bugs in the bathroom. Pillows and sheets were not clean
Dea
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was great, especially the front desk and breakfast staff. I didn't understand why the pool was padlocked at 7:30 in the evening. I was somewhat concerned about the area around the motel. It was kinda concerning for a grandma with young children.
Christy
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Picture online were decieving and not as nice.Bed were very hard and not comfortable and actually the foot of the mattress was higher than the head of the mattress similar to a "U shape". ice machine on second floor did not work and no ice on first floor machine. no laundry facilities. air condition never changed temperature even though I tried. Out side of property not very clean and it looks as it were to be gated with fence around the whole property but nothing to close at night to make more secure. Cart was broken around the edges.
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Melissa
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Breakfast is from 6am-9am my Kids Lo es the breakfast. The lady kept everything stocked well and clean! So many options to choose from I everything is old but it was good enough for us to sleep beds are kinda hard. We had dirty pillow covers. Restroom wasn’t cleaned thoroughly and even though I noted how many of us will be there we didn’t have enough towels but we just asked for some more. The Location wasn’t bad at all and didn’t feel unsafe.
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Kayla
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The person at the front desk was extremely rude , didn’t even care to help the problem. WORST HOTEL EVER!!!
Hassan
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice
Hassan
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice hotel
David
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Easy check in, industrial area, not bad. I felt safe but was cautious when going out
Alana
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The first room we were given smelled like smoke and the toilet wouldn't flush, so I asked for another room. The second room had a better smell, but again the toilet didn't work properly, and the bathroom door was broken. Some pros: The bedding was clean, and the breakfast was great. But overall I felt grossed out being in this hotel!
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Kimberly
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Trisha was the best thing about this hotel. The facility is beyond dated and needs remodeling because there is mold in all the corners. Everything felt wet and old. Beds and sheets were clean but they were wet. I only stayed the night because i was exhausted and could not drive on and the clerk Trisha really tried to help us.
Brent
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Stay was fine for a night but wouldn’t recommend for much longer. Mold on lamp and room felt damp. Also charged a $100 security deposit which I don’t believe was listed on the Expedia booking.
Michaela Joyce
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Its good but the smell of smoke is too strong
Jennie
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

This is the most disgusting hotel I have ever stayed in. Pictures are not accurate. The only reason I stay is because it was 1215am and I was exhausted. I will upload photos.
Johnny
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The staff is very friendly and most understanding. My favorite place to stay when in Memphis.
Daniel
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great location and friendly stuff
Justin
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very surprised when showed up, the area that the hotel is in, is not good. Hotel is inside gates. Very aged hotel, they have tried to paint to make it look good, but paint cant cover everything up
Grantley
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Website says airport shuttle but they don’t have one
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