The hotel is beautiful. The stay was great. We stayed for 4 days. Check-in was an issue though as my card, the wrong card was charged prior to arrival (we booked the pay later/at hotel option). This was eventually rectified. We also were not aware of the included breakfast until the 2nd to last day of our stay. If you're looking to swim in the Ocean you are not able to do so at this property. But they do have two pools. The little hiccups were small in comparison. The hotel is nice overall, it was clean, the food was good, and we felt safe although that wasn't much of a worry for us.

Great place and very friendly staff!

Kind staff, great food, great view and the beach at few steps from the pool. Infrastructure requires refreshing.

Excelente!! El servicio al cliente super bueno, la comida de lo mejor y las habitaciones muy limpias!! Queremos volver pronto!! Nada como desayunar viendo el mar!

Breakfast was great

The rooms were pretty ho-hum in terms of amenities. Dated. Food at the restaurant was hir or miss. Since there are no restaurants that aren't an uber ride away this is kind of a big deal. The beach was absolutely stunning.

The villa was very nice, the staff was very friendly ans helpful!

Nice place

The room was large and overlooked the pool. The ocean was in the other side of the door. You could the waves crashing. You could also hear the incredible loud trucks from the highway all night. Sounded like a helicopter landing just outside. The ants in the room and especially in the bathroom were a nice touch. Security was good as was the feee parking right in front. Breakfast was included but we couldn’t take advantage because it only started at 8 am and we had plans before that both days. The restaurant on site was nice and beautifully situated at the oceanfront.

Exterior was gorgeous, but room needs some updating. Although staff was very friendly, we often had to go up to the bar to get any service despite there being only a few people in the restaurant.

We stayed at this hotel for 10 days and overall had a mostly positive experience. The staff were pleasant, and both reception and security were very helpful throughout my stay. The restaurant service could be a bit hit or miss, but the staff were friendly and accommodating. One thing to note is that short-stay coach groups often seemed to get priority, so breakfast and the pool area can become incredibly busy and slightly uncomfortable if you’re not part of a large group or family. Weekdays are definitely better in terms of space and atmosphere. The location is excellent, and the room was clean and comfortable, although the lamps in the room didn’t work at all. Overall, I would recommend this hotel for its helpful staff, good location, and generally pleasant stay, keeping in mind the busy periods with large groups.

Amenities

Staff very good, breakfast good. Nice place right on the ocean, awesome pools.

Loved the balcony as we sat out often. Music started too early in the morning. Not enough staff so to order food off the menu and ordering drinks took forever. Dirty glasses left on the bar counter during meal service. A pain to run a tab as they don’t ask you when checking in. So you have to give them your credit card at reception and first time at bar. Sitting on loungers you never saw a server asking you if you want something. Inefficiencies in dining room as tables never cleaned off after first sitting.

The room was great had a slight Ocean View but a great pool View and the service was good the food was good it was close enough to everything so I'm really really like the hotel.

I have stayed here about 30 times. That says it all!

It was good

Fantastic stay. Love this hotel

Their ad said pet friendly, so I paid for an ocean view room for two nights. When I got there they switched rooms on me to a cheaper non-ocean view room because I had a dog. The girl said they changed their rules, but hadn’t change their ad yet. She would not refund the difference , over $50.00

Room was nice, restaurant sbd pool were nice. But orbitz had the hotel location wgere it was not!!! I booked it thinking it was at the end of Jaco beach but reality it was on the other side on hermosa beach on other side of rocks