Overall Ratings & Reviews Real Inn Ciudad Juárez by the USA Consulate

This is the 4th time i stayed there and every time ive stayed there has been an issue with the heating and cooling. Air temperature is a huge deal for someone like me and every time has been a disappointment. Im not sure if the hotel has some type of control over the usage. Couldn't sleep cause it was too cold during the winter and couldnt sleep cause it is too hot in the summer. Stains are all over the walls, the shower had no hot water and the towels had tons of brown stains on them. But at least the staff was pleasant.

*****

Nice view

This hotel used to be one of the best hotels in Juarez, I had issues with the toilet twice and the towels were old smelly and ripped. I had to purchase my own body soap since the one on the rooms was too diluted. Hope they improve the hotel as it is a very nice place to stay.

Sheet looks like it didn’t change I request to get new sheet and room was no even clean no vacuum kind poor services at the room

Good overall. Very close to the airport

Clean, quiet, efficient.

The property is in a great area but the cafpets in the room are really dirty.

Person at the front desk was very professional, very nice! Room was clean, bed was comfortable. Just recommend that the hotel change out the towels, seem to be old bath towels that were falling apart. Otherwise great place to stay! Highly recommended!!

Well parking lot was full .! May be event going on .! Then I need to request new bed sheet and change it my self .! Wife didn’t like how they look may be no change .! Restaurant was. Okay .! Over all was good 👍

Plugged bathrooms, smelly room

The room was really hot and the AC wasn’t working. Overall, it was an good experience

It was inconvenient because there was no mini refrigerator and microwave in the room.

No good

No sirve el aire

Good service overall.

Great location

A/C is not working Good, the breakfast buffet is not really Good is por and and very expensive.

It was good overall, just the room are a little dated and the air conditioning doesn’t work.

The room look like it wasn’t used in months, no remote to the TV the beds were not comfortable did not have hot water. Called the front desk and I said I don’t speak Spanish and they hang up on me. The lady at the front desk was not nice at all. Next time I will pay the extra money. But the lobby is beautiful