Overall Ratings & Reviews Staybridge Suites SPRINGFIELD-SOUTH by IHG, an IHG Hotel

Dirty sofa, greasy headboard, bulb in lamp not working, light switches not working. It was ok but could be better kept.

Lobe the mini suites with kitchen large enough to entertain. And tap beer in lobby. Hotel could use some updates to be cleaner. But all in all would def stay again

Our sheets were dirty and crumbs were all over the bed. We paid through Expedia and then we were charged again though the hotel. I’ve been going back and forth with the hotel and my credit card trying to get refunded the double pay amount.

Good bed and clean bathroom

At check in, they had my reservation but not my room. Took quite a while for clerk to resolve, during which time he communicated nothing. I had to ask what the problem was. Room definitely showed age of hotel. Couch sagged and was very uncomfortable, no USB ports for charging devices, limited selection of TV channels, no kleenex provided in room. Room was EXTREMELY noisy - hotel should post a quiet time (ex. 11pm-6am). Bedroom was extremely tight - very little space at corner of bed to squeeze through to the bathroom. $700 for 3 uncomfortable nights definitely NOT worth it!

Clean, well stocked kitchen unit with comfy bed, pillow selections, sofa/lounge and desk. Smoke free facility. Friendly staff. Great breakfast serving eggs, biscuits & gravy, multiple fresh berries plus melon, yogurt, red velvet & regular waffles, cooked oatmeal, fresh spinach, tomatoes, cheese etc. Coffee available 24/7 with multiple creamers and flavorings, even a “self-pour” beer option. Basketball court, outdoor gas grills and gas fire pit with multiple tables available. A great place to make your home away from home while visiting the Springfield area. Will def pin this place for return trips.

Great service at front desk

I think overall it was great! My only complain was there was no smart tv so you couldn’t stream any services. Really other than that it was great!

Only big thing with us was the sink didn't drain due to garbage disposal was broken. Also no silverware holder in dishwasher. Other than that it was a good stay. It was definitely nicer and more homey than most hotels we have around here I definitely say again.

I love this property and the pool wasn’t freezing like other places

cleanliness of the room was poor. Paying $200 a night I wanted a clean room

I guess it was the wrong day to check in with you basically doing a full overhaul of staff because your managers and others where not ready to use the system to check people in at a timeline fashion

Very pleasant stay.

The noise level was outrageous. Other guests were so loud that sleep was impossible. Our room was directly next to the stairway and elevator with constant stomping and loud talk. The cleanliness was ok but less than expected, stains on carpets and furniture. The bold lock on the door was loose.

I had a few inconveniences once arriving. I called an hour in advance to let the front desk know what time I planned to arrive and if there were any rooms available (yes I had a reservation). They assured me that there were rooms for my reservation and I was free to check in at any time. However, once arriving at 2pm, I waited 20 minutes for them to tell me I would need to come back at 4pm. I understand the check in is at 4 but the misinformation I was given really set us back. The pool is also closed down. That was not mentioned on the website, nor during check-in. Which was a huge bummer because booking rooms and being able to swim is a HUGE contributing factor when deciding where to stay. However they did allow us to go across the street to a sister location and let us swim there. So wasn’t a total bust. The room was decent despite pubic hair being on the toilet when we walked in and the leaking and spitting of the water from the shower head. The inconveniences really put a damper on things but all in all, the staff was friendly and the breakfast was great! Would not book there again though.

Quiet property in a good location!

Housekeeping was terrible had A half of roll of tissue and garbage wasn’t emptied in bathroom was pubic hairs in the garbage just nasty came time to make the let out couch well let’s just say that’s another story

2 bedroom suite was great for my family or 6. Good breakfast.

Stay was great. Front desk let us check in early, room was very clean, staff were very friendly and accommodating. Pool area was very clean as well. We will stay here again if we are in the area.

We stayed for my daughter’s birthday. It is definitely an older facility that needs updated but it worked.