Overall Ratings & Reviews MainStay Suites Cedar Rapids North - Marion

Staff was very friendly. There is not a breakfast available. They out of some bananas, muffins and yogurt. No milk or anything just juice. They also often ran out. There was no room cleaning. I had to ask for any fresh towels, restock of items and a broom to sweep our floor.

Staff nice the elevator I wouldn’t use again

not a pleasant experience

Nice staff, quiet. Right where we needed to be

Smoking allowed too close to main doors. Marijuana smell in elevator, windows old Hot air coming through windows

Nice rooms friendly staff

The staff was very unfriendly, talk to me very rudely, the room not too clean stain on the window curtains, bathroom sink not working. Toilet falling apart.

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It was nice for what I had paid.

Update is needed

The room smelled dirty, the pool needed water and was gross as well. Staff was friendly. Not sure if the sprinklers even worked they were pretty rusty and gross looking

Front desk person was very rude

Staff is very nice rooms are great location awesome

NA

I booked the room for 1 night for my son & his family because my grandson had a baseball tournament in the area. The price was very reasonable, especially for a Saturday night, so their expectations were not very high, they just needed a bed for the night, & planned to use the pool a bit, but they were quite blindsided by the complete lack of customer service they received. When checking in they were treated as though they were interrupting the front desk clerk who was much more concerned with her phone than with assisting them. She literally looked up at them & then looked right back down at her phone for at least a full minute before checking them in, and no apology given, nor a greeting, nothing! Then they went to the pool & found no towels so they had to go back to the same clerk, who was back on her phone, and they received the exact same treatment. It took her at least 5 minutes to acknowledge their request for towels & again no apology, no greeting, nothing. In their room they were quite disgusted to see a colony of ants they can only assume were either due to the old food or the disgusting fingernail clippings they found inside the dresser drawers, but they just dealt with it on their own. You can imagine, after 2 very unpleasant interactions w/the front desk clerk already, they simply had no desire to bother her again. Clearly, her phone took precedence over her job! I strongly suggest management review the cell phone policy & start ensuring employees adhere to it!

Very nice and quiet

Breakfast incredibly disappointing, no one seemed to care about controlling noise level. Stairs were dirty and decided to skip gym and pool since everything else seemed questionable. Definitely not an appropriate rating.

I can handle old, but the place was dirty. There are a black hairs on our bathroom towels, and my son questioned the cleanliness of the bathtub. Very thin walls so you could hear everything. Free breakfast was brown bananas.

Pleasantly sirprised about the room, nice suite for a family stay. Was very noisey diring the night and early morning. Slamming doors, yelling in the parking lot, sounds of heavy equipment. But did not ruin our stay.

Amazing rooms, and the staff is the best I've dealt with. I appreciate you greatly for having such a quality place for people to come enjoy. We really had a great time and look forward to coming back again. Thank you 🙏