Overall Ratings & Reviews Comfort Suites Benton Harbor - St. Joseph

It was a little crappy, was under construction the pool was closed the paint was falling off the wall in the room the bath tub was dirty and didn't have towels or extra blankets for my oldest child who slept on the pull out bed. They finally got us what we needed the next day.

Pool is permanently closed. Furniture was disheveled, phone unplugged, tv unplugged. Surfaces are clearly damaged and unclean. Smoke detector missing, bare wires hanging from the ceiling.

Gross dirty pull out sleeper couch full of food crumbs and stains. Surfaces weren’t cleaned

Where do I start? Upon check in the young man tried to give us a one king bed room even though I booked a 2 queen bed for all 3 of us. Smells of marijuana. The pool was closed until further noticed. Room key had to be reset everyday or it wouldn’t work. Only one ice machine for whole hotel and it barely worked. Never got clean towels unless I asked. Housekeeping never cleaned my room the 4 days I was there. Had to ask for a shower curtain so we could shower. Room itself was not clean, the telephone was filthy, furniture seriously outdated. Just over all. It a good experience and I won’t go there again.

Was very horrible! Stay from this location and the Stevensville location was rude and inconsiderate of people. We found other individuals clothing items in our room and items was broke as well. Pool was not accessible.very very disappointed. WILL NOT be coming back to staff and condition of both places.

First thing is they did not let anyone know that their pool was closed. Then we get into our room and there was a bunch of of trash behind the bed. Cupcakes wrappers and just a whole bunch of crumbs! We pull out the pull out bed and it is so nasty i wouldnt even let my daughter sleep on it with the sheet covering it. We had to move rooms to get into the new room and find a chip bag that was empty on the floor but we just decided to go eat and leave first thing in the morning. Very bad experience! Will not stay again.

Poor service and the rooms were not clean. Poorly maintained and the food was terrible

Everything was good accept for the fact that I've been there like 3 times in the last month and each time the pool has been closed and the juice has been warm. These things need to be fixed.

It was nice. A little noisy.

Pool is closed as of June 7th 2025

It was decent

Ok

First room had a missing remote, broken phone to call front desk, and they tried fixing the tv that was broken until we asked for a new room. New room had dirty sheets with stains, and 2 chairs missing that were in our first room. Overall had a smell and felt dirty.

Quiet and comfortable.

Quiet, comfortable, clean.

First thing when you walk in you are hit with a smell that will continue all the way to your room. Room was semi clean, makeup on the toilet back, that wiped off with a little effort. The dead bolt wouldn't lock unless I lifted up on the door very hard. Paint and wall paper coming off, black out curtain looked like a lion got ahold of it. Turn the TV on and its automatically on an extremely loud static channel. Oh and the shower!! Absolutley horrible, the water trickled out of the shower head, there was more pressure in the sink!! Honestly dont even think it was worth the price paid. Wish i would've opted for a different place.

Breakfast was great! The doors in our room were very dirty and the 3rd floor window was left open with no screen.

There is no pool or hot tub. The room was dirty. Our toilet seat kept falling off the toilet.

Need to update their's TV and bedding

I liked that this hotel is close to quite a few restaurants and stores. The staff was very friendly and accommodating. I took two stars off because their pool is down and from other reviews has been down since sometime last year (I was hoping this would have been resolved, but whatever the issue is with the pool, it has had it down for at least a year). We also ended up having to switch rooms because the mattress in our first room was stained so badly and whatever had been spilled on it had bled through to the mattress pad (which was cheap and thin btw). But, even in the new room there were stains on the mattress, cover, and towels. I think anything that is visibly stained and does not come clean with washing or scrubbing it, should be replaced. I will add the place did look and smell clean. The hallway leading to our room smelled quite lovely. But the stains on everything soiled this hotel for me and I would not stay here again.