I chose this hotel because options in town are extremely limited. Unfortunately, I have never been treated this way as a paying customer.
When I arrived to check in, I was told there were two reservations under my name through Expedia. I clarified that I only had one reservation and one confirmation number. The manager advised me I would be charged a no-show fee for the second booking and that I would need to resolve it with Expedia.
I contacted Expedia the next day. They requested the booking details the hotel had on file and confirmation of the no-show fee, advising they would contact the hotel to resolve the issue. When I asked the front desk for this information, they could not provide it.
After several days, I returned to the front desk Thursday evening to follow up. The manager again said he could not help, despite Expedia advising they had attempted to contact the hotel multiple times.
Instead of resolving the issue, the manager told me to leave the hotel and said he would call the police if I did not. While I was in the lobby contacting Expedia to resolve the matter, the RCMP arrived and I was advised I had to leave because it was private property.
The hotel charged me for my full stay, a no-show fee, and I was forced to find another hotel and pay for an additional night. I was staying for two weeks and had already booked an additional week.
This situation was handled extremely poorly. I will never stay here again and strongly recommend others reconsider booking