The staff at this hotel in Dundee were all courteous and friendly. The little duck is a cute touch as were the jars of sauces with breakfast and dinner. The food was great so no complaints there. The outside looked a bit shabby; the weatherboards need a refresh, so did the trees in planters and the garden area, as did the carpet in our room. The rest of the room was clean and presentable with nice toiletries. The main negative was no air conditioning so it was too hot in our room. There was a fan, fortunately, but it was warm and air conditioning would have really helped. The spa was lovely, the changing rooms could have done with a spin dryer for wet swimwear. I personally would have like the offer of a beautician for a pedicure but there are only spa treatments available. Overall it is a good hotel in a great location, with lovely staff.