Overall Ratings & Reviews Gateway Mountain Lodge by Keystone Resort

Very pleasant stay. Great accomodations. Great communication. Great location

Loved the area, one of the check in employees called me and told me we had a full kitchen when that was not the case. Mild miscommunication, easily fixable.

Check in is about 1.4 miles offsite at the at a general Keystone Condominium check in office. Check in was super easy and the staff was friendly and helpful. The room was nice and the bed was comfortable. There is a nice brewery, coffee shop, small grocery/liquor, and breakfast restaurant in a small strip mall attached to the condo. Location is right next to the ski resort. Would definitely stay here again.

Everything was good except one thing. I booked thru Expedia.com. When I was there at the office, that was in the same building, but they can’t find my booking. I called Expedia and they told me to go to different place to get my check-in package. I drove about a mile to totally different lodging office to picked up my package and come back. It was confusing.

Avoid this hotel!! We could not access the property upon arrival!! There was no front desk onsite, and the phone numbers provided to get a key did not work. They provided an offsite address which we drove to after showing up to the property and seeing there was no front desk. Once we arrived to the secondary address provided to get a key, nobody was working and we couldn’t get ahold of anyone to get a key. We had to book a hotel last minute so we didn’t have to sleep in the car. Should out to Andy from the Hyatt for being so helpful!! Expedia and the resort will not refund us. Apparently YOU have to call the hotel 48 hours ahead of time to make arrangements to get a key, and check in is only from 4-7. What a terrible business model!!!

The pullout sofa was the worst ever in unit 5004. My son had wires poking at him all night. Not much sleep. Heat was great. Coffee maker didn’t work in the morning. Maintenance was the only one open to answer the phone and they sent out a worker with a new coffee maker, thankfully!! Great location. There is NO game room which was advertised on Expedia, which was a big disappointment for my son and I. The hot tub was so crowded we never were able to use it for our one night stay. Won’t come back, unfortunately.

Property very rundown. Beds not comfortable the only air that worked was hot air. Staff was very welcoming

Great location. Everything in building (grocery, restaurant, coffee shop) or very close. Pool and hot tub were nice but way too much chlorine (eyes burn and suite bleached)

It was great!

The unit we stayed at in the "Gateway" building was great. Spacious and comfortable. Parking was difficult with ATV trailers. Front desk was not helpful in the situation.

Nice and great location. Covered parking was awesome! Room was well appointed, but the TV away the size of a personal computer monitor. It would have been good to have info on the Keystone shuttles that apparently pickup (Orange Route) right in front of the lodge. We drove to the parking lots and then walked to the lifts. Also, more info on how to make use of the ski lockers would have been helpful vs. lugging skis and boots around. It was really nice to have a small grocer right downstairs, as well as a couple of restaurants. Overall, a learning experience, but I’d stay here again.

Great place to stay! Close to CO mountains and many great bars and restaurants.

Nice location. Our room was clean, but it's a bit worn. Furniture, carpet, and bathroom walls have seen a better day.

Undersground parking was clutch with a 20 inch snow storm!

Limited parking in the garage, fills up quickly

We loved the location! A few cons: -Room was a bit cramped -Couldnt find our ski locker which made it a pain to lug around all our equipment. -The tv was not working when we arrived. -the parking garage is shared with the whole building so your not guaranteed a spot. The best thing about this place was the diner right next door for breakfast. The bed was very comfortable. And the shuttle service. Overall 3 star

These are great units to stay in. The check in staff was really friendly and helpful once you get there. However, reaching anyone before hand to answer questions about parking etc...was close to impossible. Vexing. Also the check in instructions were not easily clear.

No front desk for late check in, no available information to guide us. Took over an hour to find out we had to go to another hotel, and the guy there said "that's just how it is, don't know why you didn't get the info." So-called resort room had us sleeping on a freaking Murphy bed! Awful! Not even close to worth the money, even with the discount. Never, ever again. PS - Learn how to treat people who aren't your usual "glamping" ski crowd!

Very nice, people very friendly, the place was clean, amazing!!

Like no card keys and having access codes Dislike garage not very truck friendly