Overall Ratings & Reviews Holiday Inn Express & Suites BOSTON - MARLBORO by IHG, an IHG Hotel

Nice location, very close to shopping centers

Great place

Hotel was somewhat run down. Night stand between beds was falling off the wall. Room had a funny odor

I enjoyed my stay for 2 nights! The staff was friendly. Check in was easy. A little renovation going on but over all main areas are fairly clean. The room was clean and very spacious. Would definitely stay here again if the price is right!!

Good location; convenient to the interstate and good shopping. Hotel not in great shape. Had a weird mothball smell throughout. It was dirty and dirty outside around the hotel. The water pressure in both the shower and sinks not great. The beds were comfortable. Only 1 guess washer/dryer which was not convenient. The gym...well not much to it a few dumbbells and 2 treadmills and room was like a closet. Ice machines were out of order. But most of the staff was friendly!

Visiting family for the weekend so we needed to cover our housing needs at a reasonable rate. This hotel does the job - good location right off I495, good size rooms and modernized interiors. The included self-service breakfast helps make the room rate better value for money. Staff were very accommodating!

Everything was great, especially the breakfast. Unfortunately hot water was out on Friday but we got around that. It happens

No hot water

They had a hot water outage and said they would refund us 50% thru our booking partner

Rooms are meant to be kept updated

Clean and newly renovated. Staff was polite and hospitable. Lovely breakfast

Always great!

Property is under a remodel. Very few English speaking staff members. Room not clean, lots of bugs. Do not stay here till they confirm remodel is complete.

Many breakfast options and wonderful room.

Great room, clean. Staff very nice helpful, efficient and friendly. Nice breakfast , I enjoyed my stay /mall , restaurant, so close.

I was in town for a funeral and had to work remotely. Cynthia, the manager of the front desk was happy to accommodate my needs and gave me a 1 pm checkout. The hotel is clean, breakfast is delicious and the staff is friendly. I woukd definitely come back here again!

Customer service was excellent

Undergoing renovations. Fitness center was being used to store mattresses. Ice machines broken.

Excellent staff. Front desk especially helpful. Nice breakfast. Room clean and comfortable. Will be staying here again.

Friendly staff convenient location. There is construction going on to better facilities this was the only downside. Workmanship was shoddy. Light came through newly boxed in window and the showerhead was like a hose….