Overall Ratings & Reviews Residence Inn Houston Northwest/Willowbrook

The hotel was clean and the bed was very comfortable. I slept very well during my stay. Staff were friendly and very helpful. Overall, I was satisfied with my and stay and will stay there again when I next visit.

Great hotel staff

Front Desk and House Keeping were the sweetest

manager and crew were very pleasant

Food and services

Lovely place to stay

It was a last minute

Convenient location; close to our destination. Staff was very friendly & breakfast was great.

Very friendly staff

Dashay made the check in so pleasant we were in town to visit family in hospital, her initial interaction began our stay pleasant.

This was the worst property I stayed in

wonderful property

Only thing that was wrong was the couches had an odor....overall was great experience

The rooms smells really really bad. We went to Bath and Body Works and bought concentrate room spray and a couple of candles which made a big difference.

Was only there for a few hours.

Overall experience was great, the staff was very friendly and inviting. The only cons were that the bathroom shower drain was slow so water collected at your feet during a shower and I did not understand the parking fee. Usually parking fees are for areas that are tightly compacted and this place was located in a place that I would not expect to pay a fee. It is next to a closed down restaurant and maybe they used the fee for security, I am not sure. Otherwise the hotel itself was great.

Absolutely perfect and the young lady that was working the counter when I got there at 8 o’clock was outstanding and very helpful and very polite. The rooms are just set up perfectly wished I could’ve stayed there the whole week but they had some kind of convention in town and I had to stay somewhere else, but at least I got one day there

The staff is amazing there ! My family had a great stay

This hotel had ROACHES!!! many small roaches! I was so disgusted. The hotel did not even offer me a discount for the room. Horrible place!

Terrible maintenance, unsecure outer doors, old rooms, bad maintenance/repairs.