Check-in and check-out were handled very slowly. The service showed zero professionalism and was highly inefficient. There was only one group ahead of me, yet I had to wait 30 minutes to be attended to.

We truly enjoyed our time at the Marriott.

The hotel, Food and staff were all fantastic! Honestly, the only reason we won’t be back is because of how loud the pool area is because there is only one pool there’s no escaping the sound system unless you go to the beach. We love the beach, but we also really enjoy the pool as well. Again the staff are super super friendly and the food was really good! It’s really just a matter of preference on how you vacation if this is a good spot for you or not.

Food = 8.5/10. Best of all inclusive I’ve been to. No true lunch buffet was surprising. Staff = 8/10 most were amazing and very friendly. Beach = sargassum was an issue but beach and sand were fine. Major waves were fun for the kids. Overall, pools and water slides were a hit but there was nothing for kids to do in the evenings. No arcade, no table games. We saw a ping pong table on the last day. My kids were too old to participate in the kids club. Nightly Entertainment = 2/10. Don’t expect big shows or anything exciting. Pool Chair Situation = 0/10. Pure chaos. Workers made it worse by taking things off chairs for those who complained. It was a mess

Love this family friendly resort. Food is amazing and it has everything you need without having to leave anywhere. Rooms are nice and clean.

1.Pool side seating are gone all day .You need to spend time hunting for seats.. You have to go and grape seat as soon as you arrive there? Short in seating. I lost a very Valuable prescription eye glass. I am still waiting to hear from the hotel. Yes lost and founds was informed . I hope I can receive my glass as it is $$ and need to drive with it? I am now 5 days since we are back home still waiting to hear from them?

Very clean- beautiful property

Property is bright and clean. Staff are friendly.

We have visited Cancún every year and have always looked forward to our trips, but unfortunately this stay was a significant departure from the experiences we’ve come to expect. The pool reservation system was a major source of frustration. Guests are effectively required to wake up at 4:00 AM just to secure a table — something we heard echoed by nearly every couple we spoke with during our stay. This is not what a vacation should feel like. On one occasion, a dispute over a poolside table escalated into a confrontation where another guest used inappropriate and offensive language in front of children. It was an uncomfortable and stressful situation that should never occur in a resort environment. To make matters worse, the resort repeatedly ran out of pool towels — a basic amenity that a property of this size and price point simply should not struggle to keep stocked. It added yet another layer of inconvenience to what should have been a relaxing day by the pool. Dining was equally disappointing. The reservation system was difficult to navigate, and missing a time slot meant struggling to find food at all. The menu options were quite limited, and as vegetarians, we found very little to choose from. What made it even more frustrating was that the resort consistently ran out of even the most basic food items — things like vanilla ice cream, cheese pizza, and beans. These are not exotic requests; they are staples one would expect to always be available at an all-inclusive resor

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They canceled our room after alerting them and you that we would be delayed a day due to weather. I’m still waiting for a refund after talking to Expedia and Marriott numerous times. This will be the last time I use Expedia if this is not resolved.

Very clean! We loved everything about our stay at the Marriott! The staff was amazing! The food was great and the pool was beautiful!

All around 10/10 stayed with my children under 10

Good all inclusive overall.

Food was amazing, facilitates were beautiful and well kept but we were most impressed with the service. My husband was sick and the staff went out of their way to help even as far as going across town to pick him up a prescription. We will be recommending to other people.

Excellent stay at the Marriott all inclusive. High standards, staff is very helpful and very nice at all times. Very clean and well maintained. We booked a room with resort view, but we could still see the ocean. Love the adult only side for quiet times, while enjoying the pool activities on the family side.

No hot water

Spotless rooms, incredible and attentive staff. All-inclusive means all-inclusive. Couldn’t have asked for a greater stay for our10-year anniversary.

Great resort and clean rooms. The staff were very nice especially the activities team! All the activity staff were engaging with everyone and friendly. Restaurants were good , Japanese grill could be better but overall would reccomend.

Staff was so nice and accommodating.