First room was too hot as they don’t have working ac but was moved to a different room and was great Spa is very nice and if you pay for the extra club level you get free drinks and snacks make sure you talk to Herman he is a legend

The hotel is historic and is nicely renovated. My room, a deluxe category room, was well appointed and large. The bed was exceptionally comfortable. I was disappointed that the room overlooked an interior atrium and did not have a view to the outside or access to natural light. Given the layout of the hotel, this seems to be the case for a majority of the rooms. The furnishings showed a bit of wear. I felt the service was a bit cold and impersonal, probably a result of being such a big hotel.

very attentive staff, luxurious decor, the most comfortable bedding and a perfect location. Topped off with a private elevator right down to the Royal Spa. One of my hotels anywhere.

Clean room, good amenities, friendly staff, good breakfast. No view from room window. Looking at other room windows.

Beautiful hotel. Very clean. Great staff.

Everything was brilliant, from the staff to the rooms and everything in between. brilliant location and great spa. would defo recommend as a place to stay!

The breakfast was very good.

Comfortable luxury. Very professional and helpful staff. Extraordinary English ease. The breakfast had it all cold, hot, fresh, to order. So good.

The room was spacious and set within a stunning building. All the staff were friendly and helpful and our stay made very comfortable. Transport links are very close by, however walking within the city is easy too. Would highly recommend.

Excellent

The service was amazing and the hotel is beautiful!

This is one of the nicest hotels that I've stayed in. It is a very classic >100 year old property with elegance everywhere. The room was very nice and clean. The buffet breakfast was exceptional, with choice of Champagnes and very wide selection of excellent food. The dining room featured a small classic orchestra at dinner. The pool/spa was amazing. The location was super convenient. And the staff were extremely pleasant and helpful. Well-deserving of 5-stars!!

Hotel was great, service tremendous and breakfast excellent. Surprised that the bar was small and lacking in atmosphere.

Hotel atmosphere and breakfast was great

We booked the executive room, like the one we enjoyed on past visits, but on this occasion it was disappointing. The check in wait was long but we got our room in reasonable time. The room was fine but overlooked the entry hallway and stairs to a party room. The noise from all the activities was extremely disrupting. In the daytime it wasn't a bother but in late hours the sound of deep base disrupted our sleep. Our complaints were noted but the hotel could not correct this at the time. The staff in general were pleasant but lacked training in hospitality. This was noticeable at breakfast. We were seated in a dark annex with no attentive staff. The seating management was poor, they even placed other guests on our table after we went to get food. The breakfast selection was reasonable but not always available and getting a coffee wasn't an easy experience. The staff kept getting basic requests wrong or simply forgetting about them. The following day was a small improvement. We had the executive suite access and enjoyed it the most. The young lady serving that area was attentive. The spa was ok, although many children occupied the loungers so we only stayed a short time. Because we had a serious complaint with our stay, the manager respectfully offered compensation at check out. This is still to be received after two weeks. For a five star hotel a drop in standard of service is noticeable. It saddens me not to recommend staying here as the place is a grand venue.

Very nice room. Staff very nice. Overall property excellent

Clean room and good amenities.

I had a dirty room, as a lot of hair of previous client in the shower, after addressing my issue to the receptionist nothing was done, like it’s normal

All the staff

The hotel was fantastic, wish breakfast was included in the upgrade