Hotel staff helpful and friendly. Restaurant on site. Not within walking distance of city center.

Hotel was located near enough to airport (about a €20 taxi ride away). The staff was very nice as well. Unfortunately there was some misinformation provided by Expedia. The website stated the hotel had an indoor pool that was heated. The hotel only has an outdoor pool with a bit of cover and the pool is NOT heated (note this is not a "Karen" kinda review, the staff explicitly informed us at check-in when we asked if the pool was heated that the pool was outdoors and not heated). Additionally, the rooms were average at best. We were on the 10th floor and there was a mini ant infestation in our room. The windows surprisingly opened all the way (like a person could fall out if they leaned too far) which unfortunately led to poor insulation and therefore every car honk and acceleration could be heard very loudly in the room. We had a surprise visit from the maintenance guy who apparently came to fix the leg of one of the beds we didn't even know was broken, and when calling down to reception to confirm this required maintenance we realized the phone was not working. Also, due to the time of our arrival (1700) we were not so pleasantly surprised to learn that the restaurant did not offer the standard dinner hours (or even a LA carte/rooms service) we're used to. They closed at 1600 and did not open again until 2000 (which was not great news considering we had 2 hangry children with us). All in all the hotel is rated 4 star but I would rate it meh... 2-3 at best.

This was an excellent hotel to stay in for a full-day Gibraltar visit. We parked our car in La Linea, and walked across the border to our hotel—about a 15 minute walk. Clean hotel with friendly staff and good breakfast food choices. Highly recommend.

Very friendly and helpful staff!

It was nice

Nice hotel good staff

Hotel is too far from everything and no shuttles are provided the airport

This is the second time we’ve stayed in a family room. The hotel is well located for what we needed, visiting family nearby. Onsite parking is a great advantage and well worth the €13 per day to avoid wasting time looking for a parking space. The family room is spacious and clean. My only suggestion would be that they put a lock on the bathroom doors as both times we’ve stayed the bathroom hasn’t had locks.

Spacious rooms. clean, modern hotel. great location

Bad sound isolation in the room , I was in the corrnervroom near lifts and were 2 corridors were joined, could heard people walking, door smashing etc. Bathroom needs updating, but the bed and pillow were comfy. Swimming pool was closed due to not season.There is a charge 13€foUnderneath parking

Great staff, clean, on public bus route to historic Sevilla!

We had booked a quadruple room. When we arrived late at night, we found that the bunk bed in the room was broken, and the room (which was on the second floor) had a very strong and unpleasant smell. This was quite shocking, especially the odor coming from the bathroom. Because the bunk bed was broken, the staff kindly offered us another room. This new room was much better: it was clean and had one double bed and two single beds. The only downside was that access to this room was only by stairs, as there was no elevator for that floor. The staff were polite and helpful, and the breakfast was good. However, if the room had not been changed due to the broken bed, I honestly don’t know how we would have managed the strong bathroom smell in the original room.

Staff friendly and helpful, clean spacious rooms with a good size balcony.

Our room was for 4 people, with twin beds in the bedroom and 2 single sofa beds in the lounge area. The beds were all comfy and the room was spacious, clean and well furnished. It had everything we needed and was good value for money.

Clean room. Pleasant staff

Hotel was lovely and the junior suite was perfect size for our family of 4. Everything was clean and spotless. Hotel restaurant has a limited menu for children, so if you're after chicken nuggets for example, you need to book as half board or full board, as that's a different menu! It was about an hour's bicycle ride to the centre from the hotel and 20 mins in taxi :)

Good

The room was in desperate need of updating. The aircon was sufficient. The bathroom was very dated. The underground car park was a bonus.

Food at breakfast marginal, location far from river, 30 minutes to get to river. Rooms ok.

We only stayed here one night and it was beautiful! Everything was working, no bad smells, comfortable beds and the staff was courteous and friendly. I left my purse in the dining area. I went back a few minutes later and they had saved my bag. Overall, I’d definitely go back for a longer stay!