Overall Ratings & Reviews Hotel Indigo VENICE - SANT'ELENA by IHG, an IHG Hotel

Great cocktails with attention to detail and personal likes. We'll worth a visit

Woke up to bed bugs and bites had to leave the hotel in the middle of the night. No refund has been given.

Big, modern rooms. Very nice property.

A lovely little hotel. Beautiful bar area, lovely staff and in a really quiet part of Venice, but only 10 minute walk from the centre!

Staff at front desk very welcoming , remembered us and helpful

**Pros:** - The location is quite convenient if you're planning to use water taxis, as they are close by. - Beautiful views and scenic surroundings, making it a nice spot to relax. - It’s not in the heart of the city but still has easy access to the main areas via public transportation. **Cons:** - There aren't many dining options nearby, so you’ll likely need to travel to find good restaurants. - The hotel was difficult to locate on our first visit, which added a bit of frustration. - Unfortunately, the staff were not very welcoming. They were blunt and not very helpful when we had questions. - While the hotel itself is quite pretty, the air conditioning situation was a major letdown. We ended up requesting an additional fan, which barely helped in the heat. Overall, it’s an okay choice for a short stay, but there are some issues that need to be addressed to make it a more comfortable experience.

Friendly and helpful staff- good value for the money- will definitely return- good breakfast ( continental not American/ British).

Loved the hotel

Amazing hotel in a lovely, quiet area in Venice - accessible from the main train station via 4.2 and 5.2 ferry, takes about 30 minutes. The welcome from the reception team was excellent, warm and friendly, the hotel has a lovely courtyard, for relaxing and sunbeds. Breakfast is fabulous and super value. Overall a wonderful stay.

The AC in our wasn’t working properly it was extremely hot all 3 days during our stay. Concierge was helpful and attended to our matter immediately. However, the AC stil has some issues and clearly wasn’t working to full capacity. Paid $1500 for 3 unpleasant hot sleep nigts.

Stayed one night. Hotel is on an island. You can only reach the hotel by water taxi from the airport

Cool staff. Improve room amenities.

We had a great stay. The hotel was lovely and very comfortable for our family (2 children age 6 and 8). Breakfast was delicious, and the area around the hotel was great, and much more peaceful than central Venice. We would definitely recommend it.

Very quiet, residential area. Really only 2 dining options nearby but both were our favorites in all of Venice. Breakfast was lovely but not exceptional. This is the perfect location for touring the Venice Biennale.

An Oasis in the craziness of Venice! Beautiful hotel.

Staff is very welcoming and hospitable. We needed to leave our luggage after checkout to do some last minute site seeing and the staff waa very accommodating. Additionally, when we made our reservations we forgot to add the continental breakfast option. The staff helped us add breakfast and at a discounted rate. Really nice stay.

The service we received from reception, restaurant, and housekeeping was exceptional. Our room was immaculately clean with a delightful fragrance. The bed was comfortable, and everything was perfect overall. Additionally, the food was excellent.

Beautiful hotel and area of Venice. Sublime, walkable, quaint and friendly locals.

Stayed here for 3 nights with my husband and we absolutely loved it. Bed was super comfy and the rainfall shower was just perfect. Couldn't recommend it enough

In a quiet part of Venice away from all the crowds. Easy walk to the Vaporetto. First night in years I haven’t needed an eye mask or earplugs to fall asleep. King size bed and spacious room. We chose the one with its own private balcony. Breakfast every morning started the day off right. I would stay here again.