Overall Ratings & Reviews Mainstay Suites Airport

It was great friendly and clean

Room service is not daily. When the housekeeper arrived we were still in bed. I spoke to her and we agreed she would return by 11 am. It never happened. I had to collect our towels take them to the front and collect my own towels. Not what I want to do when I am not home.

We stayed just for a few hours before catching an early flight. Room was great. Very clean and very spacious. It was like an apartment with a full kitchen and living area. My wife liked the wide bathtub. Bed was comfy. 5 minutes from airport. We’d definitely stay again.

Even though the hotel was being renovated, it was an enjoyable stay. No breakfast was not a good thing, but I understand the dilemma.

Had a minor surgery and needed somewhere close by to stay a couple of nights. The suite worked perfectly. We travel with our dog and it's nice to have the extra room. Had a nice little kitchen area. Only major issue was the TV. I had to ask the front desk how to get it on and apparently you have to unplug it for 10 minutes and then plug it back in for it to work. So that definitely needs updated, as well as the TV size. They are also in the process of making some changes/upgrades so the reception area was bare and coffee stuck on a little white fold out table. Luckily the coffee in the room was better than most hotels we've stayed. So overall, we were pleased and would more than likely stay again (after the upgrades/renovations).

They are remodeling, so you may have to stay again after that is complete. But the rooms were nice, the staff was super friendly, and it was convenient to the mall, airport, and food.

Everything

I loved it the space and the kitchenette was nice

Shower and faucet worked at the same time. Couldn’t shut the shower off. Didn’t provide house keeping when asked for it.

Nice place

Very nice hotel and safe. Nice and clean.

The staff was amazing

It was just great

Rooms were spacious and beds were comfortable. The place looked like renovations were being done. The staff was fine except for the evening person who would sleep at the front desk. Had to wake her up to check in. That was not the only time during our stay that she was sleeping.

Very nice and spacious suite. Our room was not ready when we checked in but the staff worked to allow us to use a different room so that we could shower and rest up from our traveling prior to heading back out to the Virginia Tech football game. Our room was ready before we left and it was perfect. Thank you so much!

Just awful from start to finish. Nasty nasty nasty.

The staff here were delightful. The front desk receptionist and the shuttle driver were just lovely people. However, that is all I can say about this place. It is old and my room was gross. There were stains on the ceiling, dust on the walls, it smelled like fast food. All the furniture and appliances ripped, stained, spotted, etc. It's very old and overpriced for the condition it's in. There are many airport hotels, I would choose another for my next stay.

Great hotel. Close to everything! Front staff were very courteous and attentive.

Beautiful property and room!

Well worth the money, Clean and roomy. Staff very accommodating. Will visit again.